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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok Last Minute choice The stay was nothing exceptional but the price was good. My complaint is the room was not clean like I expected. All lamp fixtues had dust and spiderwebs (spiders too) on them. Lots of roaches outside and around the building. Thankfully no roaches in the room except for 1 really small in the bathroom. Other than that the was fine. Parking was pretty full but usually space to park behind the building. Given the choice I would not stay again or recommend.
Business response:
Jamal, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
They gave us a key to an unclean room. Then they gave someone else our room key when we were in our “clean” room. Then we went out to eat and we’re locked out when we got back
Business response:
Tina, thank you for your review. We sincerely apologize for the miscommunication that occurred on this particular visit, and we appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Ghetto! Beware! I have stayed in other extended stays but nothing like this.. there are long term living guest there.. you can tell as they have their camping chairs and personal grills set up on the back side of the property close to their doors.. they would congregate in the hallways and stairs talking loud and slamming doors. No consideration for regular guest. It Seemed to be an attraction for the homeless folks.. Room was smelly a combination of cigarettes and just old and dingy smell. Pretty pricey for the type of envi... read more
Business response:
Thank you for your review. We regret the inconvenience you had due to other guests on the property and are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeepi... read more
Get what you pay for. You get what you pay for. The whole place smelt of marijuana. I was told if I wanted to smoke a cigarette( which I don’t smoke) I had to leave the property. Meanwhile there people smoking everywhere. The room need updated.
Business response:
Thank you for your review. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Hotel pictures need to be updated hotel was very low maintenance bugs it didn’t feel clean . Would not recommend very loud noises from people above not just one person .
Business response:
Thank you for sharing your experience at our hotel. We regret the noise disturbance you encountered and apologize for the maintenance issues you outlined. We will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The room smelled like something died in it the toilet was constantly running and the carpet and headboard were ripped I was only there long enough to look around the room and I went back to the front desk to request a refund because I decided to just go to a different hotel and they wouldn’t give me my money back it was a wast of time and money I will never stay in any of the hotels owned by this company ever again
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.