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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Somewhere Else! There was dust, carpet needed cleaning, drawers were dirty, a roach in the bathroom!
Not a clean bathroom and the toilet handle broke after 1st use.
Business response:
Thank you for telling us about your stay. We are sorry to hear about the condition of your bathroom. We will review your feedback with our housekeeping staff to ensure our bathrooms are always cleaned thoroughly prior to our guest's arrival. We will also have our maintenance engineer address the issue with your toilet. Thank you again for bringing this to our attention. We hope to see you again in the future.
Hard bed, bugs, unmanned front desk Let me start by saying that some years back I lived in an Extended Stay for a short time after a fire at my house. It was a very positive experience so I had no concers about booking this the Extended Stay in Newport News. I was horribly disappointed and cut my stay short. The bed was hard and there was mold on the bathroom ceiling. On 3 seperate occasions I attempted to go to the front desk to obtain "build a kitchen" items, but the office door was locked and a sign was posted that someon... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, we addressed the cleanliness issues immediately with our outside vendor and coached our staff on the importance of quickly responding to guest requests to ensure your experience is not repeated. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to... read more
Ehh Not the cleanest stay. If you like nice hotels this is not the place 4 you. No bed bugs though.
Horrible!! This hotel i wouldn't bring my dog if i had one. The chair had white stains on it and the bed was really uncomfortable never again!!!! This hotel was not clean at all. We couldn't wait to check out.
Business response:
Thank you for providing us with details about your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold or company’s high standards, I will be retraining our staff to make sure our rooms are thoroughly cleaned and inspected before guest arrivals. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not very good fellow guests- loud on weekends/yelling. Bed was horrible- tossed and turned all night. Had to go to the office for the hair dryer.
I wouldn't The hotel looks old and like druggies live there. My room smelled like the vents need to be cleaned. Room smelled musty but staff was nice.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. While I appreciate your comments regarding our staff, I apologize that your stay was not up to our company’s high standards. In response to your feedback, I am pleased to let you know that we are in process of undergoing renovations to improve our hotel’s appearance. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance y... read more
you get what you pay for hotel is dirty
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.