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Extended Stay America Select Suites - Newport News - Oyster Point
- Hotels
- Newport News, VA
About this business
Location details
11708 Jefferson Ave., Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel room had bed bugs I sat on the bed and felt something bite me I looked down to see a bed bug on my arm. I immediately stood up and pulled the covers off both beds to find the below photos of our sheets and bed coverings. Which looked like urine and blood stains by the head of the mattress a key indicator of bed bugs. We packed our stuff and immediately went to another hotel. A plus was the staff was very helpful on refunding our money along with Expedia.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Cynthia, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Business response:
James, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Hotel could be really nice. Looks like the hotel was recently painted and upgraded. Hardwood floors, newer looking paint. Not bad at all upon first glance. I start looking around the room a little more and I notice that one of the beds pillows had no pillow cases on them at all. There were no rags in the room, no shampoo, soap, facial cleanser bars, cups.....nothing. I took my shoes off walked across the floor one time and it was so dirty that it turned the bottom of my feet completely black. I wondered if they had ever even... read more
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not have an exceptional stay with us. In response to your feedback, I am going to be meeting with my entire staff for training and coaching opportunities. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
NASTY ROOM - RUN QUICK AND TAKE PICS!!! We got a refund because the room was so bad and then the hotel management went back and recharged our card stating that they couldn't rent the room because it was so bad. My husband I were in the room less than 10 minutes. The walls were yellow from cigarette smoke, the blanket had burn holes in it, there were bugs in the room. I had to call the front desk from my cell because the phone on the night stand was so disgusting I dropped it when I picked it up. They gave me a refund that ni... read more
Room was not cleaned and substitutes not cleaned - finally clean rooms were found. No soap in bathroom. Lots of smoking outside of rooms (so can smell in the rooms). Non-smoking rooms had smoke smells. Loud air conditioning start up (so you wake up every hour or two). Air conditioning did work well on very hot days.
Dirty room, kitchenette sink was stopped up completely...bags NOT in the trash cans but heaped on the sink.
Staff wasn't very professional, cooking utensils were left on the ground outside our room when we arrived, everything in the room was outdated. Refrigerator, microwave, and furniture.
Not my cup of tea Checked in there was a trash can outside my door full off cigarette butt and dip cans my room was across from the trash area there was trash everywhere when I went inside it smelled like mildew I had to buy a plug in and air freshener the top of the refigerator was dirty a condom box was under my chair there were people outside my room talking and smokung all night needless to say I didn't stay my 2 days I sat up till the next day and checked out they could keep the money I'd never recommend to anyone
Frequently asked questions about Extended Stay America Select Suites - Newport News - Oyster Point
How is Extended Stay America Select Suites - Newport News - Oyster Point rated?
Extended Stay America Select Suites - Newport News - Oyster Point has a 3.1 star rating with 1,361 reviews.
When is Extended Stay America Select Suites - Newport News - Oyster Point open?
Extended Stay America Select Suites - Newport News - Oyster Point is open now. It will close tomorrow at 12:00 a.m.