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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches and bugs and Expedia overbooked the hotel and did not give a refund or the coupon code as stated
Business response:
We take this feedback very seriously. Thank you for letting us know.
This place has gone WAY down hill since I stayed there a year ago. The room I rented stunk. The carpet was so dirty that when I walked across it in white socks, it turned them black. The whole second floor smelled like mold. The elevators were dirty and there was mold in the ice from the machine. Don't go there.
Business response:
Thank you for your feedback. We are so sorry to learn that you had a disappointing stay. We appreciate hearing your insights and hope your future travels are truly wonderful ones.
Bugs and dirty. Worst woodspring suites I've ever stayed in.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
SEE AND SMELL FIRST The price was reasonable but that old saying, "You get what you pay for" still rings true. The room has a musty smell due the carpet I believe. It was old. You can't smell when you make reservations on line. The beds were uncomfortable with cheap uncomfortable pillows but when we requested extra pillows, the two they brought us were better. They did not provide room service with cleaning or changing sheets and so forth. There was not an iron, blow dryer or any amenities. I will not stay here again but it ... read more
Business response:
Thank you for your comments. I'm so sorry to hear that you encountered some odors during your stay with us and were not aware of our unique approach to lodging and amenities --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). We apologize for the inconvenience and will use your feedback to help us improve. We appreciate that you let us know how we're coming across.
The dirty pair of women's panties lying on the floor of the elevator told us everything we needed to know
Business response:
I'm so sorry to hear this and apologize for the unpleasantness.
This hotel was very nasty, the rooms smell like wet dogs, there was roaches and the carpet was filled with stains. The hotel is a common place to stay for homeless people as there were many people who live there. Dont let the name fool you. Single bed rooms dont even have a queen size bed. The bed came with 2 pillows and when i inquired about getting a extra pillow, they had none to give. They dont provide any complimentary shampoos or soaps. Did I mention roaches. Filthy place to stay. Only good thing about the place is tha... read more
Business response:
Thank you for your feedback. We are terribly sorry to learn that you had a disappointing stay. We appreciate hearing your insights and hope your future travels are truly wonderful ones.
This was the ABSOLUTE WORSE PROPERTY I have ever stayed in. I would highly NOT recommend this smelly, filthy, germ infested, no working toilet, no iron, no closet, no coffee maker, dirty linen, noisy, unsafe, POOR service nasty place to anyone. Our family did not have a toilet to use because it was out of service but no one shared that information with us prior to entering the room. There wasn't an available bathroom to use anywhere. There was NO ONE onsite to contact for maintenance until 8a.m. There is no lobby with workin... read more
Business response:
Thank you for the detailed feedback. It is important for us to know how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are sorry we disappointed you.
Business response:
We hope to impress you most positively next time.
There were roaches. The beds we're old and un comfortable. Old pillows. They should update the pictures
Business response:
I'm so sorry to hear that your stay was unsatisfying. Thank you for sharing your feedback.
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,204 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.