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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So I did not realize that this was one of those weekly stay suites. There were a lot of people out front smoking cigarettes, even in the evening Couples fighting in the elevator because one wanted to go out to smoke and the other had to stay and watch the kids. It didn't feel safe at all. The walls were thin and you can hear kids crying, kids running up and down the halls. My bathroom faucet dripped. The hallway had a weird order, the elevator smelled liked weed. Just not the best place to stay.
Business response:
Thank you for sharing the details of your experience with us. It is so disappointing to see that you experienced so many issues during your time with us. We strive to give each guest a high level of cleanliness, comfort and hospitality and we are so sorry that none of this came through. We are so sorry for the feelings of uneasiness you experienced along with the problems with the since and unpleasant odors. We will contact the property and address this issue so that we can prevent this from happening in the future.
Did not like the roach infestation. But that was the only extra.
Business response:
We appreciate you bringing this issue to our attention regarding the pest sightings, Douglas. I can assure you that we take these matters very seriously and will make sure that we reach out to our pest control provider for immediate action and resolve. We are terribly sorry for any inconvenience that this created but do wish you all the best in your future travels.
No coffee available. vending machines were empty most of the time. there was roaches in the bathroom and around the kitchen area. Cable went out for awhile, had to re-boot box. room keys had to be replaced.
Business response:
Thank you for taking the time to review your stay with us. We are terribly sorry for all the issues that you encountered during your time with us. We can assure you that we will reach out to our pest control provider for immediate action and resolve. We also apologize for the issues that you experienced with the cable and vending options. Our goal is to create a clean, comfortable and pleasant experience and your feedback will allow us to improve the service that we are delivering to all our future guests. We wish you all th... read more
poor condition You get what you pay for!
Business response:
Thank you for taking the time to review your stay at our hotel, Patty. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Worst costumer service I have ever had. Man at front desk told me to “wait 25-30 minutes before he could check me in”. Already late and have been driving all day. Staff was so rude that I couldn’t even bare to stay there. Ended up eating however much the room was and staying at the motel 6 down the street. I’ll never recommend this place to anyone.
Business response:
Thank you so much for taking the time to review your stay at our hotel, NAME. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Roach hotel At first glance it looked okay, but when going for a shower surprise no soap and hairs in the tub (definitely not mine). At night roaches decided to visit. Many scattered in bathroom when light turned on. On the positive hotel situated in a good location. Will not be staying there again. Less bugs when camping.
Business response:
We are so sorry to hear of your disappointing experience and for any inconveniences you were caused. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Front desk friendly. Room was not ready. The guest was not very eye catching. Noisy!!
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.
Carpet in the room was dirty. There were roaches dead and alive in my room.
Business response:
We are terribly sorry to hear that your stay was less than perfect because of the issues with the floor and insect sightings. We will reach out to our pest control provider for proper action and resolve, and make sure that are housekeeping is taking the appropriate measures to prevent this in the future. We are so sorry for any inconveniences that this caused but we wish you all the best in your future travels.
I liked the location and neighborhood. But the room was very smelly and dirty, elevator was very dirty and smelled horrible
Business response:
We are so sorry to see that you did not enjoy the exceptional stay that we intended for you. We take pride in delivering a super clean and fresh stay and it is disappointing to see that you did not experience this due to the issues with the overall cleanliness and unpleasant odors. We will make sure that we address with the property directly for immediate resolve and action. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,379 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.