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Extended Stay America Select Suites - Ocala
- Hotels
- Ocala, FL
About this business
Location details
4120 NE Silver Springs Blvd, Ocala, FL, 34470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience, glad it was just one night. Stay was not good at all. Booked a nonsmoking room and it was not available. Got placed in a super smelly room on the 4th floor. Roaches were crawling on the hallway floor and in the morning there roaches all over the kitchen counter and bathroom. Very disgusting. We left immediately.
Business response:
Thank you for this valuable feedback regarding your stay with us, Alexander. We know how great the inconvenience is when your stay is disrupted by so many bug sightings and unpleasant smells. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you were left with and assure you that we will make sure that we improve in this area to create the exceptional experience that all of our guests deserv... read more
Disappointed...room smelled like cigarettes and bathroom missing light bulb...
Business response:
Hello John. Thank you for taking the time to let us know about your recent stay. We are so sorry that you experienced unpleasant odors because of the smoke smell and that the bathroom had a missing light. We try very hard to make your experience feel like home and we are so disappointed that this did not come across to you during your time with us because of these inconveniences. Your feedback will be used so that we can address and correct these issues for all of our future guests. We wish you all the best in your future tr... read more
THE BED WAS AWFUL, ONLY 1 PILLOW PER PERSON. WAS NOT CLEAN, BUGS CRAWLING ON THE WALLS. NO ONE THERE AFTER 8:00 PM....WEBSITE DOES NOT SAY THAT IT IS AN EXTENDED STAY OR I WOULD NOT HAVE BOOKED IT
Business response:
Hello, Vamela. We are so sorry to hear that your time with us was a disappointing one. Our staff works hard to deliver clean rooms so that you can experience a comfortable stay and I'm so sorry to see that we fell short in this area. We do take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Dirt on the floors Two police cars in front as we were checking in and when we asked what was up, we weren’t told A cockroach No soap Lumpy bed Awful, awful Trash all around the property
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback
Roach In Bed There was a roach in my bed. I was too tired to look for another hotel. Was in court from 1:30 until 6pm. Got in around 9pm cause I had car problems. I went to buy bug spray also air fresher. No one was on staff to change the linen on the bed. I changed the linen, then the TV was out no service at all. Also the bed spread I was given had cigar holds all in it.
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel, Lafayettra. After reading about all of the inconveniences with the unpleasant odors, pest sightings and also issues with the front desk - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned a... read more
Very noisy parking lot poorly lit....
Business response:
I'm so sorry we've disappointed you. Thank you for this feedback so we can always be improving.
brung your own Had a kitchenette, but no silverware, glasses, or any cook wear, had no soap hand towels Not sure was u supposed to bring pots and pans Also there was a lot of workers that stayed up in parking lot till 3 am Playing Latino music
Business response:
Thank you for this valuable feedback. I'm so very sorry that you were not expecting our unique amenity offerings that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America Select Suites - Ocala
How is Extended Stay America Select Suites - Ocala rated?
Extended Stay America Select Suites - Ocala has a 2.7 star rating with 1,379 reviews.
When is Extended Stay America Select Suites - Ocala open?
Extended Stay America Select Suites - Ocala is open now. It will close tomorrow at 12:00 a.m.