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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DON'T STAY HERE FYI, I have never left a review on a motel before. We travel a ton on the road and are very familiar with budget hotels and realize you get what you pay for (or don't pay for). This one? The whole place stunk. The elevator and surrounding property were filthy. Lots of people out smoking all kinds of stuff in the parking lots, leaving old cigarettes and trash around. I wasn't expecting much, but it was GROSS. Room looked to be ok when we first got there. I opened the one bed and there was a dirt stain and hair... read more
Business response:
We appreciate you sharing the details of your stay with us, Ron. Please accept our sincerest apologies for the problems that you had with the unpleasant odors, along with the overall cleanliness. Our housekeeping staff works diligently to provide a super clean and fresh experience, and we apologize that we fell short in delivering this. We can assure you that we will address these concerns with our team directly in order to avoid these issues with any of our future guests. Thank you for allowing us to host you and we wish yo... read more
Place smelled of pot....was full of people who seemed very shady and dirty. Saw a few drug deals in the 15 minutes I wasn't in my room. Very sketchy area. Extended stay hotel, which was not clear when we booked. No amenities, had to pay for extra towels. We were probably 1 of 10 guests who didn't live there. Front desk closed by 9pm and literally locked down with rolling metal door over window.
Business response:
Thank you for your review. We are disappointed to see that you were not aware of our amenity offerings prior to checking in, along with any uneasiness that you felt during your stay. We can assure you that we will work to hard to improve in these areas for all our future guests. Best wishes in your future travels.
Tolerable but barely I booked for 3 people, there were only 2 towels. There is no ice machine at all in the hotel so you'd better get there early enough to make your own. If you have a trailer or anything bigger than an average car they will make you park across the street. I had to call a photo number just to get someone to the desk to get us checked in. Beds were okay but at least the room was clean.
Business response:
We appreciate your feedback regarding your recent stay our hotel. We can't apologize enough for the problems that you had and that you did not enjoy your time with us. We work hard to provide a high level of service and can assure you that we will review these issues with our team for immediate action and resolve. We do hope that your future travels are wonderful ones.
1 Star We arrived late in the evening and no one was at the front desk. We had to call to get service and woke up someone to come help us. The elevator looked less than stellar, the room looked dingy and although we requested a non-smoking room, the room smelled like cigarette smoke. We could hear a baby crying across the hall all night and a person snoring. We would not stay here again.
Business response:
Thank you for sharing the details of your stay with us, Laura. We hate to see that you experienced delays with checking in and overall cleanliness and unpleasant odors. We are disappointed to see that you did not receive the high-level of service that you deserved and will make sure that these concerns are addressed with the team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Dont waste your money going here We had a room on the first floor. People were outside smoking and we could smell it. The people above us were moving furniture around until super late. Appiances were very outdated, floor sticky and walls could use a good wipe down.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Room was big and spacious however we requested a two queen room and got a one double bed with a twin pull out. According to staff there were no other double rooms available. So we made do. The pull out bed was full of crums and we had to request full bedding for it. Website lists pool access as an amenity however there was no pool.
Business response:
Thank you for your detailed review, Victoria. This is certainly not the level of service and experience that we strive to provide. Our team works hard to make sure that we are efficient with our service and thorough with our cleaning protocols. We are disappointed to hear your feedback and to see that you experienced these issues. Please know that we will do everything we can to ensure that this is addressed and are so sorry for any inconvenience that was caused. Thank you for sharing your experience and we hope that your fu... read more
The staff was rude. The room was dirty. The sheets and pillow cases were stained. When I wasn't allowed to check in early I asked to use a restroom which I was told was not available. I asked where the nearest gas station was and the lady sent me to one that was shut down. There is a restaurant close by but is only open in the evening. There were sketchy looking people loitering in the front by the entrance. I was afraid to go outside after dark.
Horrible customer service I made an online reservation the morning of 7/4/21 with the intention of checking in immediately. I was told I couldn't check in until 3pm. I attempted to change the reservation to reflect 7/3/21. I was not able to do so online. I called the hotel nad reached after hours who sent me to Choice.com. i was never able to reach anyone. Therefore I was not able to.check in and of course it was non-refundable. Horrible customer service. I will not be using this site again.
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,432 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.