This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible with a capital T I made a reservation and was charged on my card then when I went to the hotel the front desk said had no reservation! I showed them the confirmation # but they said they couldn’t let me check in so I ended up having to pay them again directly and still haven’t received a refund because Hotels.com says there having technical issues! What a joke!
Business response:
We are so sorry to hear that you had this issue with the reservation, Chris. We work to deliver an incredibly high standard of service and are so disappointed that you had so many problems before even getting checked in. We know that an apology does not change the set of circumstances but on behalf of our entire staff we are so sorry for not providing the wonderful experience that you deserved. We wish you all the best in your future travels.
I heard ridiculous noises all night long I had to pay in person because they couldn't Find my reservation and I don't know what to do with the fact that I was charged for the night and I think I should get a new night at the motel for tomorrow night to compensate for my pervious payment and lack of use
Business response:
Hi. We are so sorry that you experienced such problems with the noises and your reservation. Our intent is that you always have a seamless experience with checking in and that you will have a peaceful and pleasant time. We are deeply sorry that this was not what happened. All the best in your future travels.
No room for Blacks Aweful. I’m an Black male and they told me they were completely sold out. Had to use Hotels.com to get a room
Business response:
Hi, James. I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We welcome ALL guests to experience a great stay but sometimes run into issues with room availability. I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best wishes in all of your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Avoid This Place Worst hotel I’ve ever in my life seen
Business response:
I'm so disappointed to read your impression of our hotel. This is not at all the wonderful experience we intended for you. Thank you for the feedback.
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,432 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.