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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that you did not enjoy your time at our hotel. We would love the opportunity to show you a much better experience the next time your travels bring you this way, Antonio.
The worst part was having the SLC sheriffs pounding on neighbors door from 8pm to 1am on
Business response:
We are terribly sorry to hear that you experienced these types of noise interruptions during your stay. We know how important rest is during your travels and can't apologize enough for your encounter. Your feedback will help us improve the overall quality of service for all our future guests. Thank you for giving us the opportunity to host you and we wish you all the best in your future travels.
Quick stay - probably wouldn't stay again The inside of the room was clean, and it was nice to have a full refrigerator/freezer along with a microwave. The beds were very hard and not real comfortable. The rooms are not very soundproof - one can hear lots of noise from the other rooms. I didn't feel real safe on the outside of the hotel. There was no lobby - just a small entrance area where we checked in. All doors were key coded which added to the safety level. It appeared that very few people had picked up after their dogs... read more
Business response:
Thank you for your review, Ramona. We are happy that you enjoyed some of our amenities - but sincerely apologize for any issues that you experience with the beds, noise levels and overall cleanliness. We apologize for any inconvenience that this caused and look forward to addressing these concerns with the property directly to improve in these areas for all our future guests. We do hope that all your future travels are wonderful ones.
People openly smoking in the building and no masks worn. Room reekee of cigarette smoke.
Business response:
We are terribly sorry to hear that this was your experience. Our staff works hard to deliver a safe, clean and comfortable stay, and we are terribly sorry that we fell short because of the unpleasant odors and lack of masks. The safety and health of our guests in top priority and we will make sure that this is address immediately with the property for proper action and resolve. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Won't be back When we tried to check in the employees were out smoking and we had to wait, sketchy part of town and room smelled like smoke. Couldn't wIt to leave!
Business response:
We apologize that you did received such a negative impression after staying at our hotel, Kathryn. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
The inside of our room was great, except for the fact that there was a kitchen with no dishes or utensils, not even a coffeepot in the room! The hotel was NOT clean, actually rather run-down and dirty, and there were some VERY shady characters hanging around downstairs and outside. NOT a good neighborhood, and I did not feel safe going outside or downstairs
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness, any uneasiness you felt and our unique amenities. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We also apologize that you were not aware of our customized amenity offerings. Since we are more of an extended stay, you only pay for the items that you need or want to use so that we ca... read more
Pretty ghetto. Elevator was dirty and missing paint, the room itself felt very unwelcoming. This is definitely a place intended for low income longer-term renting, and not at all for out of town visitors on vacation. It worked in an emergency for us, but we will not be using this property again.
Business response:
Thank you so much for your detailed review of your stay. We can't tell you how disappointing it is to see that you were so unhappy during your time with us. Our intent is to create a comfortable stay that is full of excellent service and hospitality. We can't apologize enough that this is not what came through during your time with us, and that you were left with this impression. We are known for our sparkling clean rooms and affordable rates and are so sorry that your time with us did not reflect that. We can assure you tha... read more
ot Good Just not a great Hotel. they only clean once per week and change linen once per week. You have to pay extra for clean towels. Whole facility is just not in great shape. It was cheap, But we honestly stayed in better places the past 60 days at comparable prices and better overall!! we tried this because of the kitchen, but definitely not worth it!!
Not for me I did not end up staying in the hotel, once I walked into the "lobby" it had a cigarette odar and looking around the doors, they were all dingy, grimey and dirty.
Business response:
We are so sorry for the offensive odors and cleanliness issues that you experienced, as we know the negative impact that it can have on you during your time with us. We look forward to addressing these issues with our housekeeping team to improve the quality of service that we are providing to each of our guests in the future.
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,432 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.