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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay at our hotel, John. We are terribly sorry to see that you did not enjoy the exceptional stay that we intended for you. We wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
It was non existent they where not there for me to check in
Business response:
I'm so sorry for the long wait to get checked in! We are different from traditional hotels by having office hours instead of 24-hour staffing, Adelida. This is one way we are able to keep our rates affordable. Thank you for the specific feedback on missing a lamp and tissues in the room. We appreciate hearing from you.
lerk kept my driver id Eve desk clerk didn’t return my driver I’d. Put on the side away from me. I didn’t notice he didn’t return it until next day for next hotel—600 miles away. I was tired and sleepy so didn’t realize he didn’t give it back. Clerk had 2 other opportunities to return it—watched me walk by desk. Didn’t say anything. We called hotel no one knew anything about my id. No one called me. I reported to police. Deputy went to hotel. Post-it note on computer screen for BOLO for my id. Don’t think it was malicious ju... read more
Business response:
Thank you for reviewing our hotel. We are sorry to hear that our check-in process made you uncomfortable and left you with such a bad impression of our hotel. We can assure you that we take your privacy very seriously and make sure that we handle all your personal information with the upmost care and confidence. We are so sorry for any inconvenience that this caused and wish you all the best in your future travels.
Liked: Friendly staff Fairly clean facility Disliked: Not a full service facility like I thought it was going to be. No room service - therefore, our trash can was overflowing, could not get clean sheets after the second night of sleeping on them, had to bring our dirty towels to the front office to swap for clean bath towels. There were a lot of people living there since it’s an extended stay in some of the rooms they looked sketchy and scary looking individuals. I got a 3:30AM telephone call in my room from a pervert. We w... read more
Business response:
Thank you for your comments. You are right that we welcome extended stay as well as nightly guests. We also apologize that you were not aware of our unique amenities and for any inconvenience that this may have caused. We are so sorry our accommodations did not meet your needs during this stay.
Business response:
We hope our Simple philosophy was just what you were looking for and we appreciate hearing from you!
Business response:
Thank you for taking time to rate our hotel, Tim. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Checked in with a guest and front desk attendant basically said we were being too loud from simple conversation. Came back a second time while we were almost sleeping saying we were loud and asked us to leave even after I told him we were in bed trying to sleep!
Business response:
We are terribly sorry to hear of your experience. We take pride in making sure that you are receiving the highest level of customer service and apologize that we left you with a negative impression. We can assure you that we will use your feedback to improve in these areas for all our current and future guests.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,432 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.