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Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So unsanitary….the floors were so gross in my room.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Section 8 housing Horrible. These was a section 8 housing apparently. It felt like that anyway. Doors slamming all ours of the night. Room next to us was loud and obnoxious and they were yelling and fighting until 2 am when I phoned the desk. We received a random call and somebody was laughing on the other end. Place sucks!
Business response:
Eric, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
The only thing that i found unique about the place was the lack of anybody to assist guests checking in. No instructions. Nothing.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. Since we are more of an extended stay, are lobby hours are limited and differ from that of most hotels. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Wajih. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The WORST hotel I have ever stayed in, it had small cockroaches everywhere, dirty sheets, the toilet was not working and it took 3 days to fix it. even if they paid me would I don’t go back to that hotel.
Business response:
Thank you for candid and detailed feedback. We are so disheartened to see that you experienced issues with cleanliness during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
The plumbing was bad. There was random people everywhere made us feel uncomfortable. We had to leave a day early.
Business response:
Thank you for your review, Marco. We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Not a good stay, dog friendly but so much dog mess outside of hotel! No bedspreads on bed. Cigarette smoke smell coming inside our room from wherever? Very unclean. Nice staff but not a good stay. Stayed one night, paid for four
Business response:
We are terribly sorry that your stay was less than perfect, KJ, because of the issues with the bed, unpleasant odors and overall cleanliness. We also appreciate you making us aware of the issue involving the guests not cleaning up after their pets. Our staff works hard to make sure that we address any of these matters as soon as they are made aware, so we are so sorry that this did not happen for you. We will make sure that we address this issue at the property level as we want to make sure that you and our future guests get... read more
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,432 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.