This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Ogden
- Hotels
- West Haven, UT
About this business
Location details
2160 South 1200 West, West Haven, UT, 84401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
room stink so bad i had to change room second room was the same way
Business response:
We are so sorry to hear that you experienced an unpleasant odor during your stay. Thank you for letting us know about this. We apologize for the great inconvenience and we will use your comments to help us improve.
Business response:
Thank you for rating our hotel.
The rooms are studios and there is nothing to cook with. If you want to cook in your room you have to pay rental fees to use pots or pans. I will never stay there again!
Business response:
Thank you for letting us know how we are coming across and what areas we need to address - like ensuring all guests understand our unique approach to lodging. We include basic amenities in the rate and then allow guests to customize so they pay only for what they want to use (like cookware, a coffeemaker, etc.). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you.
Didn’t have the room I reserved. Reserved a room with two beds, but room they gave me had one bed, a single. My wife and I couldn’t stay in that room. No doubles available. Room was very minimal. Had to find another hotel. Fortunately, Holiday Inn across the street had a king suite.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience of not receiving your needed room type. That is certainly not the first impression we were aiming for and we are so sorry for this disappointing experience. We wish you well in all your future travels.
It started when we pulled up and found a car with a flat tire that had obviously been there a while. Next was the warning from the staff during check-in that "our office closes at 8 pm. If it gets too rowdy or noisy, call the cops or call us from your room". We get in the room and check out the kitchenette. No pots, pans, dishware, not even a plastic fork. Went to the desk and was informed "you need to go to Wal-Mart to get that stuff". So, we go to Wal-Mart for food and come back. Cops were there. Short time later, we went ... read more
Business response:
I'm so sorry to hear about these things that disappointed you. That's not what we intended for your stay with us. We wish you well in your future lodging and travels.
The room was a recently painted smoker room. So it was really bad unless you had the windows open and it’s next to the highway. Staff promised me they would of moved me if the town wasn’t booked out with an event. Casey was awesome and big kiddos to her she helped out a ton!!
Business response:
Thank you for the compliments to Casey, I'm so glad she was helpful. We are terribly sorry for the odor in the room during your stay.
Terrible Disturbing hotel. Not as advertised, it is an extended stay with people who are smoking inside the hotel. Everything smelled and there were blood stains on the floor of our room. We left within 10 minutes of arriving. Also very loud and obnoxious employees who have their disabled children(not a terrible thing) come to work and literally invade your personal space. Still waiting on my refund five days later
Business response:
I'm so sorry to hear that your were disappointed. Thank you for sharing your feedback.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Ogden
How is Extended Stay America Select Suites - Ogden rated?
Extended Stay America Select Suites - Ogden has a 3.1 star rating with 1,432 reviews.
When is Extended Stay America Select Suites - Ogden open?
Extended Stay America Select Suites - Ogden is open now. It will close tomorrow at 12:00 a.m.