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Extended Stay America Select Suites - Oklahoma City - Bethany
- Hotels
- Oklahoma City, OK
About this business
Location details
3800 N. I-44 Service Road, Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m very upset with wood springs I booked a room through Expedia and the front seat told me they were booked so I needed to take it up with Expedia so I did and she called and they told her they could not refund my money till the next day and it’s been several days later and still nothing These are extremely hard times for me because of covid19 I barley had enough money that day to get a scary cheap motel
Business response:
Thank you for sharing your comments, Anna. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We will make sure that we address this with our team at the property for further review and action. I hope your future travels are always smooth and truly wonderful.
Every part of customer service was a night mare.. & they are not kid friendly @ all. I do not recommend this place thts the NW facility. The othet wood springs on 40 was fantastic
Business response:
Thank you so much for taking the time to review your stay at our hotel. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Alissa. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
There was one pillow on the bed and no big towels only small towels .
Business response:
Thank you for taking the time to provide us with this feedback, Kyla. We are sorry that that the amount of pillows and linens failed to exceed your expectations. We will make sure that we address this with our housekeeping team for further action and review. Thank you for allowing us an opportunity to host you.
The front desk person was not very helpful
Business response:
Thank you for taking the time to review your recent stay at our hotel, Terry. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
We appreciate you for reviewing your stay at our hotel, Victor. We are terribly sorry that this was not the wonderful experience that we intended for you. We hope you will give us another opportunity to wow you the next time you are in the area.
I rented 2 rooms and one of them had roaches and the air conditioner was broke so it was very hot and the lady at the front desk was very very rude
Business response:
Thank you for taking the time to review your stay with us,Granja. We are so sorry that your visit was not the exceptional one that we intended for you because of the problems with the AC, insect sightings and cleanliness issues. It is troubling to see that this was your experience with us and that we left you with such a bad impression. Let me assure you that we will forward your feedback to the property so that they are made aware of the concerns that you mentioned, and these problems are properly resolved. We apologize for... read more
The room had roach's. The bathroom was not clean we left the hotel after 10 minutes. They wouldn't even give us our money back and we booked it for a week.
Business response:
Thank you so much for this valuable and detailed feedback regarding your recent stay with us. I can't tell you how disappointing it is to see that you experienced problems during your stay. Issues with the cleanliness and insect sightings are never things that we want you to encounter during your time with us. We will reach out to the property and our pest control provider for immediate resolve and action. Again, we are so sorry for the inconvenience that this caused, and wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Oklahoma City - Bethany
How is Extended Stay America Select Suites - Oklahoma City - Bethany rated?
Extended Stay America Select Suites - Oklahoma City - Bethany has a 3.3 star rating with 1,234 reviews.
When is Extended Stay America Select Suites - Oklahoma City - Bethany open?
Extended Stay America Select Suites - Oklahoma City - Bethany is open now. It will close tomorrow at 12:00 a.m.