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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was stiff l, blinds let to much light in the room, seen a roach, I had to walk to the next door hotel to print out paperwork for my cruise..
Business response:
Dear jajuan, Thank you for taking the time to review our hotel. We are disappointed we did not meet all of your expectations. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests. We appreciate your feedback about our bedding and apologize it did not meet your expectations. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you for being our guest, and we hope you will visit again soon. Sincerely,Hotel Management
Terrible customer service My flight was delayed and I arrived at the property around 10:45 pm. On the reservation it stated that for late arrival there would be a phone and someone would be available if no one was at the front desk. Dialed 0 as instructed and could hear the phone at reception and waited abour 25 minutes but no one showed up. Had to leave and make a new reservation at the Confort Inn next door. Will never reserve at an Extended Stay again.
Business response:
Dear Jose, Thank you for your recent visit and your feedback. We sincerely apologize for your disappointment with our staff not being available and not being attentive to your check-in. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve the aspect of customer satisfaction. We value you as our guest and would love the opportunity to provide you with the hospitality you dese... read more
Location is very near to airport but everything else is bad. Smell/safety/noises/restrooms are very bad
Business response:
Dear Sheshi, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. We appreciate you bringing this to our attention as we continually strive to improve. We value you as our guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. We are glad that our location was p... read more
When we arrived to the hotel there was no one at the front desk. There was a number to call. When I called the number the person said they had no rooms. We were stranded.
Business response:
Dear Blythe, Thank you for sharing your valuable feedback. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not meet your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management
Had Roaches on the Ceiling
Business response:
Dear Etalya, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you soon.Sincerely,Hotel Management
Roaches and stinks It smells like a house full of cats and dogs, really bad. On staff desk would not answer the phone to check in and had to reach out to their 800 number to get someone down. Then once in the room its was like a dope house and as i fell asleep the power went out on one side of the room. I got up because i felt like something crawling and once i reset the breaker, it was roaches everywhere, in the bed, on the wall, and the table side. This place was horrible and they asked if i wanted to change rooms as if th... read more
Business response:
Dear Tristan, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and pest control team to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.SincerelyHotel management
Best advice is to stay away from this place. It seems to act as a homeless shelter for the rooms they do not rent. The elevator reeked of weed as did the hallways. This is a horror place to stay…unless you like filth and cockroaches!!!!
Business response:
Dear Brian J, Thank you for your feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We always want our guests to experience a clean, comfortable, and fresh environment. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Manageme... read more
Expedia pictures on Expedia cite looks nothing like the pictures.It was horrible.Rooms were dirty.Soap and stuff left from the guest before.Just nasty and dirty.There were roaches😡 I really need a refund.I will never stay again and advise to check rooms before checking in.It say 24 hours front desk but no one was there to solve these issues 😡
Business response:
Dear Carala, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.