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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a mistake! I saw the reviews, and some were good and some very bad. Here is my take on this hotel. First, Check-in was good. As other reviews stated the staff are trying their best. But that is it on the plus side. The room was very sparce. 1 bed so I had to use the bathroom counter to open my suitcase. No stand was available. The pictures show a comfortable chair to watch TV, but that did not exist. A small area for hanging cloths up was there, not a closet, and they provided 1 hanger. (really) but it goes on. If you w... read more
Business response:
Dear Steve, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the cleanliness oversights and any concerns you had with the amenities we offer. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desi... read more
El pero hotel que he estado El peor sitio que he ido, JAMÁS SE QUEDEN EN ESTE HOTEL
Business response:
Dear Javier, Thank you for taking the time to share your experience. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Most dirty and noisy hotel We found cockrouches, and other insects. Everything was dirty. The bathroom you can see the dirt on the glass door, the toilet was black in inside from dirt. The floor was dirty too and cabinets. I reserved the room for two nights and i left the next day. I could not sleep with the constant noise. Worst place i have ever been.
Business response:
Dear Guest, We would like to apologize on behalf of our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will immediately address this issue with our team. We hope you will give us another chance to serve you in the future, and we look forward to welc... read more
ROACHES galore! Toilet broke. Smelled like Bugs. Wouldn’t recommend. Booked online for one full bed and a pullout couch but when I got there, they didn’t even offer that type of room. Fortunately, the Leyse lady at the front did upgrade us to two full-size beds. If it hadn’t been 1 AM when we checked in with an early flight that morning, we would not have stayed.
Business response:
Dear WENDY, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words about our staff and hope you will consider giving us another op... read more
Single night visit Both rooms smelled really bad. Saw cockroach in bathroom floor. Chairs in both rooms were in disrepair. Hallway carpet very stained and dirty.
Business response:
Dear Jene, Thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation. We have shared your concerns with our team to ensure we do not repeat these issues in the future. Again, we apologize and hope you will consider us when you return to the city. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Underwhelming but cheap. Out stay was not great. It’s fairly cheap compared to the alternatives, and we just needed a place to sleep before an early flight. However, even with fairly low expectations, the stay was underwhelming. The AC didn’t really work, so the room was quite cold. The water in the shower was barely luke warm. And for some reason, the elevator had an electrical fault, which caused it to make a loud BEEP every minute or so. Throughout the night. If not for these inconveniences, the room would have been OK va... read more
Business response:
Dear Alina, We appreciate your candid feedback and apologize for the inconvenience you faced during your stay. It's disheartening to learn about the issues with the AC, lukewarm water, and the disruptive elevator noise. Please know that your concerns are taken seriously, and we are actively addressing these issues to enhance the overall guest experience. We appreciate your kind remarks about our comfortable bed and spacious room, but we regret falling short of your expectations. Your insights are invaluable, and we hope you ... read more
Probably the worst property I’ve ever stayed at. Only supplies was one small bar of soap no shampoo or anything else.
Business response:
Dear Duane, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.