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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible !!!!! Room floor very dirty, sticky, gummies on the floor… Very noisy, the room smelled CBD . The dogs barked all day and night. With my 2 kids it was a terrible experience.
Business response:
Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and peaceful environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Moreover, we will take necessary steps to ensure the dogs do not similarly impact our future guests. We hope you will stay w... read more
The furniture was old , scratched. The hotel smelled like mold . It was very hot in the elevator and to the room.
Business response:
Dear Thiera, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness and property upkeep concerns you had during your stay, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincere... read more
I would never stay here again is dirty, people smoking and drinking outside. Feels unsafe, horrible. Im checking out before and yesterday didn’t even sleep there
Business response:
Dear Yamile, We're truly sorry to learn about the negative experiences you encountered during your stay. Your safety and comfort are our top priorities, and we deeply regret that you felt unsafe and inconvenienced by issues with cleanliness and other inconsiderate guests. Please accept our sincerest apologies for any disruptions to your stay. We take your feedback seriously and will address your concerns with our team to ensure a more pleasant experience for all our guests. We hope you will consider giving us another opportu... read more
Needs major updating! It was clean but very outdated and beat up, run down. Needs updating. The whole hotel smelled of disinfectant. The WI-FI and TV did not work but we got in late so just went to sleep. Very easy auto check out for our early flight.
Business response:
Dear Patricia, Thank you for being our guest. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. On the positive side, we are glad you were pleased with our clean rooms ... read more
No remote for Tv. There was a bug on the cabinet. No USB ports built into the walls or lamps, to charge phones and other devices. No front desk people at the window after a certain time. No breakfast. Not many places to eat nearby.
Business response:
Dear Gurinder, Thank you for taking the time to review our hotel. We follow the most rigorous industry standards and make every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate you informing us as we continually strive to improve our serv... read more
I found mold under the sink and there were several live roaches running around the room. Would have rather slept in my car!
Business response:
Dear Sean, We apologize for your unpleasant experience during your stay at our hotel. We understand that mold and live roaches in your room are entirely unacceptable. We take hygiene and pest control seriously and have strict protocols to prevent such issues. We are sorry that we failed to meet these standards during your stay. We have addressed this matter with our housekeeping and maintenance teams to rectify the situation and ensure it does not happen again. We apologize for any inconvenience caused and appreciate your fe... read more
Felt unsafe in the area. Dirty. Get what you pay for.
Business response:
Dear Kristi, Thank you for your feedback. We apologize for any inconvenience during your stay and take guest safety seriously. We'll address cleanliness issues and appreciate your honesty in improving. Our team is available for further assistance. We hope to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.