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Extended Stay America Select Suites - Orlando - Airport
- Hotels
- Belle Isle, FL
About this business
Location details
1934 McCoy Road, Belle Isle, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a hard time liking anything because our room spelled like mold and mildew. We was not there 15 minutes and my wife developed an headache.
Business response:
Dear Darren, Thank you for choosing our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Never again I didn’t stay. I arrived just after midnight after traveling all day, flight cancellations, delays etc … no one answered the lobby phone and i tried for 15 minutes. I couldn’t even get in to check in.
Business response:
Dear Charles, We appreciate your providing your feedback. We regret to learn about your experience. This is not the impression we like our guests to have, and we sincerely apologize for letting you down. You have our assurance that this is different from our hotel as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. Sincerely,Hotel Management
Walked in to a room full of roaches. Turned around and walked out.
Business response:
Dear Daniel, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our c... read more
Too bad
Business response:
Dear Bakhtiyor, Thank you for choosing our hotel during your recent visit to our area. We appreciate your comments and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. Also, our front desk team is available around the clock to help you. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Dirty carpets and bugs in room
Business response:
Dear Rick, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We have also relayed your comments to our housekeeping department to ensure we are preparing each room for our guests flawlessly. We regret the frustrations you experienced, and we are very gra... read more
It was an "extended stay" property. No pots, pans, plates, cups, etc. No ice bucket because there was no ice machine. We were told we could purchase these items for $29, but they didn't have any. Stained sheets, ripped furniture.
Business response:
Dear Gregory, Thank you for being our valued guest and posting your remarks online. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We will address this with the concerned team to guarantee any future issues. Thank you for choosing us and for taking the time to leave your feedback. Sincerely,Hotel Management
Room was dirty and smelled very strongly of cigarette smoke. There was a lot of drug use and loud partying in the hotel. Overall felt unsafe and unpleasant.
Business response:
Dear Skyler, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the issues mentioned. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our apologies. Your feedback will be shared with our team to prevent such situations in the future. Our front desk team is trained to handle such issues, so reach out to them on your future stays. Again, we are sorry, ... read more
Roaches everywhere in the bed very nasty no Ice just a Terrible stay
Business response:
Dear James, We are sorry for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. Being an extended-stay hotel, all our rooms have fully equip... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Airport
How is Extended Stay America Select Suites - Orlando - Airport rated?
Extended Stay America Select Suites - Orlando - Airport has a 3.3 star rating with 1,599 reviews.
When is Extended Stay America Select Suites - Orlando - Airport open?
Extended Stay America Select Suites - Orlando - Airport is open now. It will close tomorrow at 12:00 a.m.