Extended Stay America Select Suites - Orlando - Airport

Business response:

Dear Anna, Thank you for being our guest. We are glad you were pleased with your spacious and clean room. However, we are sorry for the inconvenience caused by the smell concern in the hallway. Our housekeeping team is already instructed about the same and will address it on a priority basis. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management 

Business response:

Dear Jairo, Thank you for choosing our hotel during your recent visit to our area. We appreciate your comments and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. Also, our front desk team is available around the clock to help you. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management 

Business response:

Dear Gabriele, Thank you for your honest comments about your stay with us. We were sorry to read that you were disappointed with the lack of amenities in your room. Although we offer limited amenities, we are proud to provide our guests with a clean and comfortable environment. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. We hope to welcome you back the next time your travels lead... read more

Business response:

Dear Rhami, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised and clean to serve you better during your next stay. We hope you will consider... read more

Business response:

Dear Michelle, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show you our commitment to outstand... read more

Business response:

Dear Sheryl, Thank you for staying at our hotel and sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanlines... read more