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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was just OK.Room looks old and alot of dust on the counter of the bathroom.Looks like never dusted.We also seen insect by the ceiling at the washroom.Hotel rate price for me is not worth it.The lady at the frontdesk was nor even smiling when we checked in.But the guy in the morning was really approachable,He was nice to us when we checked out.This is just an honest review.
Business response:
Dear Angelo,We're sorry to hear that your stay fell short of expectations. Cleanliness is our top priority, and we regret that the bathroom wasn't up to the standards you deserve. We also apologize for the pest encounter, as we take steps to ensure the property is well-maintained and pest-free. While we're happy that the gentleman at check-out was able to provide a positive experience, we will work on improving our service and cleaning procedures to meet your expectations better. Thank you again for your feedback, as it help... read more
Roaches Everywhere Roach Infested in the both rooms on the 2nd and 4th floor. Roach was found on bed floors dead on the wall and in the bathrooms. shut this place down already!
Business response:
Dear Chardelle,We sincerely apologize for the issues you experienced during your stay. The presence of pests is unacceptable, and we understand how unpleasant that must have been for you. Rest assured, we take this seriously and will address the situation with our team to prevent future occurrences. We are committed to providing clean and comfortable accommodations, and we appreciate you bringing this matter to our attention. We greatly appreciate your observations and concerns. We hope you will consider giving us a second c... read more
System was down, would check anyone into hotel
Business response:
Dear Kevin,We apologize for the inconvenience caused by the system outage during your visit. We understand how frustrating this must have been and regret any disruption it caused to your plans. Our team works hard to minimize the impact of such technical issues, and your feedback will help us improve how we handle these situations. Thank you for your patience and understanding. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Unsatisfied customet Due to problems with their internet, front desk were not able to check me in, had to book another hotel
Business response:
Dear Raquel,We sincerely apologize for the inconvenience caused by the internet issue that prevented your check-in. This is not the experience we want for our guests, and we deeply regret the trouble it caused you. Your feedback highlights an area we need to improve, and we’ll address this to prevent similar situations in the future. Thank you for bringing this to our attention. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Busca otro lugar Mala experiencia, desde el momento de reservar con la aplicación, un fracaso total, el baño tenía moho, las puertas destruidas, el personal atiende bien
Business response:
Dear Guest,While we're glad to hear you appreciated the attentiveness of our staff, we're sorry to learn that the condition of your room did not meet expectations. Clean and well-maintained facilities are a priority. Your feedback is invaluable, and we will review these concerns with our team to ensure improvements are made. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Floors were dirty, bathroom smelled of mold. Light bulb was burnt out, informed staff and nothing was done. It was bogus that I thought I was renting a room that had kitchenette but wasn't informed that there wouldn't be a single kitchen utensil
Business response:
Dear Erik,We sincerely apologize that your experience was not up to standard. Cleanliness and addressing maintenance concerns are priorities, and we regret falling short during your stay. Your concerns regarding the floors, bathroom, and lightbulb will be addressed with our team to ensure improvements are made. Additionally, kitchen utensils are kept at the front desk and available upon request for cleanliness purposes. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.