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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty newer (2009) place Nasty!! Cockroaches to hairs in the sheets to some musty mold smell. All the caulking is old. Nothing feels clean. Broken furniture and cabinetry. Filters in wall heat pumps never changed, wiped so it looked like mud smeared. I left. Couldn't stay even though finding all that crap was like watching a horrific car crash. Couldnt take my eyes off it. I didn't find any sign of bed bugs thank goodness! I'll NEVER stay at a Reserve America again. Corporate profits before any kind of pride. Annual maintena... read more
Business response:
Dear Rad, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
During the night we arrived around 4:00 am with a reservation that was already paid and walked into the front office that was closed. There was a sign to call an extension for after hours check in. We called the extension on the phone and a lady answered. She had advised us that we should’ve been there earlier to be able to check in and that we were too late for our reservation and that they don’t do after hours check in. I told her that we already paid and had a reservation and it was 4:00 am in the morning that we had nowh... read more
Business response:
Dear Jacqueline, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
They showed in the reservation breakfast included, but no breakfast
Business response:
Dear Mohd, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
very dirty
Business response:
Dear Rolando, We appreciate your feedback and apologize for any inconvenience you encountered. Cleanliness is our top priority, and we regret if we fell short of your expectations. Your comments will be shared with our team to ensure we maintain the highest standards. We value your input and hope to provide a more satisfying experience.Sincerely,Hotel Management
Roaches every where
Business response:
Dear LaNena, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.