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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La persona del lobby me cobró otra habitación teniendo mi reservación
Business response:
Dear Josnel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Arrived at midnight and did what it said in the email if the reception and is the phone there to call and someone will come down. The telephone they on the wall didn’t work so we had to us our phone to call for someone to come down. The carpets walking to our room were dirty and there was a horrible smell, got to our room once opened the door the was a bad smell that wouldn’t go away, we had a telly but no controls we went down to reception and asked for some to be told the manager had gone and to come down between 9-5. When... read more
Business response:
Dear Lisa, Thank you for your recent review of your stay at our hotel. We are sorry to read your comments, and would like to start by offering you our apologies for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We do appreciate your observations an... read more
Roaches, clogged sink, leaking toilet, questionable elevator and Weed smell throughout the hall,
Business response:
Dear marilyn, Thank you for your feedback. We deeply regret to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the inconveniences caused by the pests, plumbing issues, and the odor in the hallways. We take these matters very seriously and will address them immediately to ensure they do not recur. Your experience with the elevator is also concerning, and we will have our maintenance team inspect it promptly. We appreciate your bringing these issues to our attention and hope yo... read more
It was awful.
Business response:
Dear Irene, Thank you for evaluating your recent visit. We are disappointed that we did not meet your expectations, and we wish we had an opportunity to make this right while you were here so we could make the most of your visit. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us a second chance to deliver the authentic experience you should always expect from our hotel; we wish you the best on your travels and look forward to your return.Sincerely,Hotel Management
Hotel smells terrible and in disrepair Showed up with a reservation but no room available at 11pm. Waited until past midnight and they called and said someone canceled so a room became available. Gave me keys that never worked and changed them twice and still didn't work. We had to go to the front desk to get let into my room every time. Hotel smelled so bad generally, A/C on the wall smelled liked mildew. Bed was so uncomfortable. The faucet in the kitchen area was taped up and when you turned it on water shot out everywher... read more
Business response:
Dear Nigel, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
My bed was dirty and stained there was drug passing around in front and hallways smelled of dog and cigarette even the office area was nasty I left my room also I went to office and nobody on duty at 6am horrible I never left a bad review for anyone but this was ugly and bad
Business response:
Dear Sheldon, We deeply regret the disappointment and inconvenience you experienced during your stay. It is distressing to hear about the cleanliness issues, unpleasant odors, and lack of staff availability. Please accept our sincerest apologies for falling short of your expectations. We take your feedback seriously and will address these concerns with our team to ensure immediate improvements. We understand your frustration and assure you that steps are being taken to prevent such occurrences in the future. Your feedback is... read more
Roaches!!! I have video!! Leaking ceiling from room above. I have video!!! Missing drawers in the dresser.
Business response:
Dear Michael, We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of roaches, a leaking ceiling, and missing drawers in the dresser are unacceptable and fall well below the standards we aim to maintain. We take your feedback very seriously and assure you that immediate action will be taken to address these issues with our maintenance and housekeeping teams. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience these shortcomings may have... read more
Cockroach ridden; LOUSY, DEPLORABLE
Business response:
Dear Gerard, Thank you for taking the time to share your feedback with us. We truly appreciate your insights and sincerely apologize for any discomfort caused during your stay. Ensuring a pest-free environment is paramount to us, and we will address this issue with our pest control provider to uphold our standards moving forward. Your satisfaction is our top priority, and we would be grateful for the opportunity to welcome you back for a much-improved experience. Sincerely,Hotel Management
Cigarette smell in all their rooms, they have no towels or toilet paper. The bed sheets were not changed. In the bathroom they don't even check the room between one client and another. The photographs are edited because they do not correspond to the reality of the state in which they are actually found.
Business response:
Dear Armando, Thank you for taking the time to share feedback about your recent stay. We apologize for the unacceptable experience you encountered during your stay. Providing clean and comfortable accommodations is our priority, and we regret any lapses in cleanliness and amenities. We take your feedback seriously and are addressing these issues with our housekeeping team to ensure proper room checks and maintenance between guests. We hope you will come back soon and let us show you the hospitality for which we are known.Sin... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.