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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve stayed at this hotel twice. the first time I came, there was no deposit needed, which was in January 2024 and there was roaches and the room smelled like cigarettes, and had a bunch of burnt marks on the sheets. it wasn’t as bad as my second time around my second time around which is now My last was February 2024 now all of a sudden I needed deposit of $100 which is more than what the room cost. roaches crawling on the bed, there was blood spots all over the bedsheets, and I woke up at 9 o’clock in the morning to someon... read more
Business response:
Dear Jordan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
it was dirty and smell cigarette everywhere
Business response:
Dear Marie, We appreciate you taking the time to share your thoughts. We're sorry to hear that the cleanliness fell short of your expectations, and we sincerely apologize for any inconvenience caused. Maintaining a clean and comfortable environment is a top priority for us, and we will address your concerns to ensure improvements. We value your feedback and hope that, despite this experience, you will consider giving us another opportunity to provide you with a more positive stay.Sincerely,Hotel Management
0 The worst Stay, I’ve ever had in my whole entire life. I would pay money for these people to tear down this hotel. I’ve never been in a hotel that literally had a roaches crawl on the bed, in the daytime it was the nastiest most disgusting place ever. I have never seen a hotel more nasty I ended up staying in my car!! Never will I stay here again!!
Business response:
Dear Ranysha, We deeply regret the unsatisfactory experience you encountered during your stay. It's disheartening to hear about the cleanliness issues, and we sincerely apologize for any discomfort caused. Rest assured, we take your feedback seriously, and the necessary steps will be taken to address and rectify these concerns. We understand the importance of providing a clean and comfortable environment and apologize for falling short of your expectations. Your comments will be shared with the team for improvement. We appre... read more
no towels, shower curtain, smelly room. let me start with the odor in the room which was so strong that my clothes all smell like it still since Saturday. There were no towels or shower curtain and they dont bring it to your room, you have to go downstair to get it which I didnt. Do not recommend it.
Business response:
Dear Cindy, It was disappointing to read your comments concerning your stay at our hotel. We are genuinely sorry, as we never mean to disappoint our guests in any way. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping staff. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hot... read more
You get what you pay for. Bugs, no TV, LOUD, dirty. It is what it is.
Business response:
Dear Richard, We genuinely apologize for the challenges you encountered during your stay. Your feedback is disheartening, and we take it seriously. We will address the issues raised to enhance the overall guest experience. Cleanliness, comfort, and a peaceful environment are our priorities, and we regret any lapses in meeting these standards. Your insights are invaluable, and we are committed to making necessary improvements. We hope you will reconsider another visit so we can show you the hospitality you deserve.Sincerely,H... read more
Muy sucia y tenía cucarachas en la cama y cocina
Business response:
Dear Leonardo Isac Angel, We sincerely apologize for your unpleasant experience during your stay. We take reports of cleanliness and pest issues very seriously. We will address this matter with our team to ensure that it does not happen again. Please know that this does not reflect our usual standards, and we are committed to providing our guests with a clean and comfortable environment. Your feedback is valuable, and we appreciate your understanding as we work to improve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.