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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid If There Are Other Options My bet is this place is largely a flophouse. Despite no-smoking signs everywhere, the room smelled strongly of cigarettes. My nose & sinuses were so bothered that I suspect the paint hides mold. (Was afraid to remove the sheet to look at the mattress.) They don't provide bathrooms with shampoo. Best to mind your own business in the parking lot, regardless of the hour. If the price were bottom-tier, suppose I'd have no one to blame but myself---but it isn't. At least the room was fairly neat a... read more
Business response:
Dear Guest, Thank you for choosing our hotel and for sharing your feedback. We are glad you appreciated our staff and found the suite clean. However, we sincerely apologize for the inconvenience caused by the lack of amenities and room conditions. This does not meet our standards, and we will address these issues with our team. While smoking is allowed in designated areas, it should not impact our non-smoking guests' comfort, and we will work to ensure this. We also regret that you felt the price did not reflect the quality ... read more
Hotel muy sucio con muy mal olor en los pasillos el elevador en malas condiciones y mal olor, la habitación estaba sucia, tuve que limpiarla toda para poder dormir Tiene una cocina quebrada el microondas estaba en mal estado El general fue desagradable, me fui antes de lo previsto
Business response:
Dear Laura, Thank you for choosing our hotel and for taking the time to provide feedback. Your concerns regarding the property's cleanliness, maintenance, and overall atmosphere do not reflect our standards. We apologize for the discomfort and disappointment you faced. Please be assured that we are committed to addressing these issues promptly, including enhancing the upkeep of our facilities. We appreciate you for bringing this to our attention. We value your feedback as it guides our improvements. We hope you will consider... read more
This place is horrible. Had to leave and rent a room elsewhere. Unable to get refund despite my conplaints. Arrived at 945pm and out by 11pm. No one at front desk after 11pm so ai couldnt complain and check out. Called the next morning and have been giving yhe run around. Smells, dirty, and run down. Save ypur money and rent elsewhere.
Business response:
Dear Christina, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience and that you had to leave earlier than planned. We take all guest comments seriously and understand the importance of maintaining the trust of our guests. Your input is valuable to us, and we thank you for bringing this matt... read more
Will not recommend Hotel looks outside but its in bad shape inside
Business response:
Dear Guest, Thank you for taking the time to post your online review. We appreciate your observations about our exterior appearance. However, we apologize for any disappointment with the interior condition. Please be assured that we are continuously working to maintain and improve our facilities. Your feedback is invaluable to us, and we hope you will give us another opportunity to provide you with a more satisfying experience in the future. We value your patronage and strive to exceed your expectations on your next visit.Si... read more
When we checked in the staff was very friendly. The parking lot was very clean. On the other hand we couldn't use the elevator because it moved and shocked very bad like it was on its last leg. When we got to our room it had a very bad and strong musty odor. The room was clean but one of the beds had stains so we took the sheets off a laid on top of our personal blankets. I always travel with extra items like lysol sanitizer wipes and such so of course I wiped everything down and went a grabbed a candle from the store along ... read more
Business response:
Dear Patrisia, Thank you for choosing us. We're glad to hear you found our staff friendly and appreciated the cleanliness of our parking lot. However, we sincerely apologize for the issues you encountered with the elevator and your room scent. Please know that we take your concerns seriously and will address them with our maintenance and housekeeping teams. We regret any inconvenience caused and hope you will consider giving us another opportunity to provide you with a more pleasant experience in the future. Your satisfactio... read more
The health department needs to shut this place dow If I could rate this -100 stars I would. It was unbelievably dirty and infested with cockroaches. Their was no one available to assist us past 9 pm and they refused to help the next morning after we left them know they had cockroaches. DO NOT STAY HERE! The health department needs to step in.
Business response:
Dear Anne, We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest satisfaction are our top priorities, and we are deeply concerned about your feedback. We take reports of pests very seriously and will conduct a thorough investigation to address this immediately. Our team is committed to ensuring all guests receive prompt assistance, and we regret that this was not your experience. Your comments will be used to improve our services and prevent future occurrences. Thank you for bringing t... read more
This hotel was not only scary, loud and badly damaged. But it was also disgusting. Black mold on the ceilings in the bathroom, the floors were so nasty I had to wear shoes in my room. Stains on the head boards, and dust and hair everywhere. Not to mention the scary people staring you down and asking your personal questions and being creepy. Won’t be back to this hotel or any extended stay America hotel ever. If I could give 0 stars I would. I also have pics if your interested.
Business response:
Dear David, Thank you for staying at our hotel and sharing your comments. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you w... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.