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Extended Stay America Select Suites - Orlando - East
- Hotels
- Orlando, FL
About this business
Location details
216 South Goldenrod Rd, Orlando, FL, 32807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no clean towels available, shower curtain or any amenities. I was told the towels weren't dry and had to dry off with a pillow case. The place smelled disgusting.
Business response:
Dear George, Thank you for staying with us and reviewing your experience. We apologize for any items that were overlooked while preparing your room. Your feedback helps us identify ways to improve our overall service; we are grateful for that. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management
Horrible service, dirty all over the place, stain sheets, hairs on the bed. No towels, bad smell. I will not recomend this place.
Business response:
Dear Henry, Thank You for choosing us. We extend our sincerest apologies for the disappointing experience you encountered during your stay. Your feedback regarding cleanliness and service is deeply concerning and not reflective of our standards. Immediate action is being taken to address the issues raised, including thorough cleaning protocols and staff training. We value your input and regret any inconvenience caused. We hope for the opportunity to regain your trust and provide a more pleasant experience in the future.Since... read more
Dirty
Business response:
Dear Skye, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Literally sleeping i my rental right now because they are not there to check in it’s been 30 minutes
Business response:
Dear Francesca, We sincerely apologize for the inconvenience you experienced during your visit. Your time is valuable, and we understand the frustration caused by the service lapse you encountered with our front desk. We will address this issue with our team to ensure that such instances do not recur in the future. We sincerely regret any inconvenience this may have caused during your stay. Should you consider giving us another chance, we would be grateful for the opportunity to provide you with the seamless and efficient se... read more
Don't waste your money Seems like a transient hotel. The room was disgusting with bodily fluid on the bathroom walls and bedsheets. Roaches in the electrical outlet and the fridge was covered in stains.
Business response:
Dear Guest, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. Sincerely,Ho... read more
The towels in the room all looked used and there was a big bag of garbage sitting by the tv. In the refrigerator was raw chicken sitting on a plate. Not a pleasant experience.
Business response:
Dear Miguel, Thank you for sharing your experience. We are disheartened to read the room condition you have described and apologize for any oversight. We understand how inconvenient it must be. Your comments will be shared with our housekeeping team to ensure this is not repeated and that we provide a seamless stay for our guests. Moreover, upon request, towels can be exchanged for used ones at the front desk. Thank you for bringing this to our attention, and we hope to make it up to you in the future the next time your trav... read more
Blood Sweat & Bleach Outside of the building looks nice, go inside & it's a whole different story! It smells, there's blood in the dirty elevator, the halls downstairs are hot and reek of cigarettes, weed & bleach. The room was clean to the first impression, then we noticed blood in the bathroom by light switch, the a/c was blowing very cold when we arrived but if you put it up 2 degrees it gets very warm. The bed is hard, the bed frame is metal and it squeaks and moves very easily. The guests there seem to be "residents" th... read more
Business response:
Dear Lisa C, We deeply apologize for the unacceptable experience you encountered during your stay. Your feedback regarding cleanliness, odors, and comfort issues is deeply concerning and does not reflect the standard of service we aim to provide. We take reports of such nature very seriously, and we will address these matters promptly with our team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. Your satisfaction is important to us, and we hope to have the opportunity to b... read more
Hallway smelled of smoke and multiple cockroaches in the room
Business response:
Dear Joshua, We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback regarding the presence of smoke odor in the hallway and the presence of cockroaches in your room is deeply concerning and does not reflect the standard of cleanliness and comfort we strive to provide. We take reports of pests and odor very seriously, and we will address these issues promptly with our team to ensure they are resolved. Please accept our apologies for any inconvenience caused, and we hope to have ... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - East
How is Extended Stay America Select Suites - Orlando - East rated?
Extended Stay America Select Suites - Orlando - East has a 2.7 star rating with 1,245 reviews.
When is Extended Stay America Select Suites - Orlando - East open?
Extended Stay America Select Suites - Orlando - East is open now. It will close tomorrow at 12:00 a.m.