This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bloody sheets and towels. Unclean, unsanitary room, that wasn't cleaned and no manager after reservations was paid in advance
Business response:
Dear Guest, We're truly sorry for what you encountered. What you described falls far below the level of care and attention we aim to provide. It's troubling to know that the condition of the room and the lack of support after your reservation was finalized left you with such a disappointing impression. Every guest deserves a clean, well-prepared space and responsive service throughout their stay. We're addressing these concerns with our team to ensure this is corrected. Please accept our apologies, and we hope you will give ... read more
attempted to check in at approximately 8 pm and was told sorry we canceled you as we were overbooked. Clerk showed zero empathy, basically oops no room available. Since i was unable to check in I cant comment on the room, or lack thereof but i can say the vestibule leading to the front desk had a very strong smell of Marijuana
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your attempted check-in. We understand how frustrating it must have been to arrive and find that your reservation was not honored. It's disappointing that our team did not provide the support and empathy you deserve in such a situation. We appreciate you bringing these concerns to our attention, and we will address them with our team to ensure this does not happen again. Your feedback is invaluable to us as we strive to improve. Please accept our ... read more
Stove didn't work Sink didn't properly drain Lights in bathroom stopped working Overall hotel was not clean And didn't stay longer due to stove not working and not equipped with pots pans utensils that typically rooms that have stoves and fridges would have Very disappointed with the hotel and condition of the hotel Elevator was out of service everyday had to use stairwell which was very dirty Staff was very nice and attentive
Business response:
Dear Guest,We’re sorry your stay didn’t meet expectations, especially with the condition of the room and shared areas. It’s also disappointing that the stove and lighting weren’t working properly. We take your feedback seriously as we work to make meaningful improvements to the property and guest experience. Additionally, our kitchen items are kept at the front desk to ensure each guest receives freshly cleaned essentials. We also appreciate your patience with the elevator outage and thank you for recognizing our staff’s eff... read more
Property had roaches in the hallways and the towels were dirty
Business response:
Dear Guest,We sincerely apologize for the concerns you encountered. A clean and comfortable environment is our priority, and we regret that your experience did not reflect that. We take cleanliness seriously and will ensure that our team addresses these issues. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
The pot/smoke smell was overwhelming throughout the entire property. My kids and I couldn't sleep and had headaches. No shampoo/conditioner, towels limited. No one was ever around to help or answer questions. It was very difficulty getting anywhere with information or even to try and leave the property due to poor conditions
Business response:
Dear Dana,We are sorry that your experience fell far below expectations. We understand the importance of having a clean and welcoming environment, and it is disappointing that this was not your experience. Additionally, the lack of available toiletries, limited towels, and difficulty finding assistance is unacceptable. To maintain cleanliness and ensure freshness, toiletries, and towels are kept at the front desk and are available upon request. Your feedback will be shared with our team to address these issues and improve ou... read more
Unsafe
Business response:
Dear Yoel,We're sorry to hear that you felt uneasy during your stay. Providing a secure and comfortable environment for our guests is a top priority, and it's disappointing that this was not your experience. We'll share your feedback with our team to ensure our team is attentive and available to support our guests. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome y... read more
I found a bed bug on me my 5th day staying
Business response:
Dear Debra,We sincerely apologize for the situation you encountered during your stay. The comfort and well-being of our guests are extremely important, and we take concerns like this very seriously. Our team follows strict protocols to address and prevent such issues, and we will thoroughly inspect and treat the room as needed. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Manage... read more
The management clearly was messy. They gave us a room, where somebody was literally living there, keeping their bicycles and stuff, we walked it and they were brushing teeth. We come back to get another room and they gave us a busy room again, it was already open and somebody's stuff was there. Only the third time they managed to find a free room finally (mind me, we booked and paid a few weeks before). We come into the room, it smells weird, like old A/C and chemicals, we find some roaches in the bathroom. The overall exper... read more
Business response:
Dear Mantas,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the room mix-up and the issues you encountered, especially after you had booked well in advance. We understand how frustrating it must have been to deal with multiple room changes. Additionally, we're sorry for the unpleasant conditions and the presence of pests in your room. We strive to maintain a clean and comfortable environment and will ensure that our team addresses these concerns. Your feedback i... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.