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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent room. But filthy property. Absolutely filthy. Neglected landscape. Cigarette butts everywhere. Sorely needs power washing on all surfaces outside. Even dirty sticky exterior door handles. Clean this place up. Take some pride in it! Otherwise decent room.
Business response:
Dear Mike,We’re glad to hear that you found the room satisfactory, but we sincerely apologize for the cleanliness of the property. We understand how important it is for every part of the hotel to meet high standards, and we are addressing these concerns to ensure a more pleasant environment. Your comments about the exterior and landscaping have been noted, and we’ll be working on improvements. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hos... read more
Me and my dad got sick room stink and had cockroaches never again stay in this hotel
Business response:
Dear Edgar, Thank you for sharing your feedback. We are truly sorry to hear about your unpleasant experience and sincerely apologize for the issues with cleanliness and pests that you encountered during your stay. This is not the standard we strive to maintain, and we will be addressing these concerns with our housekeeping and pest control teams immediately. Your comfort and well-being are very important to us, and we hope to provide a better experience should you choose to stay with us again. Sincerely,Hotel Management
Las carpetas de los pasillos olían a pipi/ chichi
Business response:
Dear Jhon, Thank you for your feedback. We apologize for the unpleasant odor you encountered in the hallways. Cleanliness is a top priority for us, and we are addressing this issue with our housekeeping team to ensure it is resolved promptly. Your experience does not reflect our standards, and we appreciate you bringing this to our attention. We hope you’ll consider staying with us again in the future. Sincerely,Hotel Management
Extended stay América should renovate those horrible rooms
Business response:
Dear Jose, Thank you for sharing your feedback with us following your recent visit. We extend our sincerest apologies for the disappointment you encountered with your room. Your experience does not reflect the high standards we strive to maintain. We are grateful for your honesty and assure you that we will address the issues you raised. Our guests' comfort is our top priority, and we are committed to providing a fresh and inviting environment. Your feedback is valuable in our ongoing efforts to enhance our accommodations. W... read more
WARNING!!!! The check-in hours I had expired upon arriving in the Orlando area for my family funeral. I had no way of contacting the hotel before my arrival and tried to get no answer when I arrived. I admit I was partially happy I couldn't stay here with my family because it was a dump. I made last-minute travel plans ( as you do when someone passes away), and this place was close to the service venue—a lack of customer service and an absolute trash place. The best part is I still am getting charged even though my family, i... read more
Business response:
Dear Corbitt, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Shower curtain in 215 about to come out of the wall. Appliances rusted. Bed full of lumps - Just a worn out mattress. Able to see into the hall with the door closed. Carpet stained in many areas. The room smelled moldy. A/C was good.
Business response:
Dear Eric, Thank you for sharing your feedback about your recent stay. We strive to offer an exceptional experience, so we are sorry to read that your suite did not meet your expectations. Ensuring a fresh and clean environment is a priority for us, and we will address your concerns with our team to enhance our services. We apologize for the inconvenience you encountered and appreciate you bringing these issues to our attention. We hope you will give us another opportunity to provide the outstanding stay you deserve.Sincerel... read more
Not reliable We arrived and we were not provided a room because they said it was after 12 am terrible thing to do when we paid .
Business response:
Dear Maria, Thank you for bringing this to our attention.Wetake these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Property has roaches room wasn’t clean had a bad odor
Business response:
Dear Shakiria, Thank you for sharing your experience with us. We sincerely apologize for any oversight while preparing your suite and the discomfort it may have caused. We take your concerns seriously and will review each of these matters with the relevant teams to ensure a more comfortable environment for our future guests. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we genuinely regret not meeting these expectations during your stay. We hope you will revisit so we can sho... read more
I will be getting a credit back from the hotel, the property was very dirty and facilities smell very un-pleasant
Business response:
Dear Camila, Thank you for taking the time to write a review of your stay. We take these mattersveryseriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,HotelManagement
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.