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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very run down. I tried to cancel my second night minutes after checking in but they refused. I did not stay the second night and found a better hotel.
Business response:
Dear Guest, We are very sorry for any stress caused to you while with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management
We did not like anything. Hair on the bath towel when we went to use it. Sugar ants all over the bathroom counter. The plastic light fixture over the florescent blubs fell off...almost on my head. One of the light switches was not working. Bed was uncomfortable. No one was at check in for 10 minutes. The whole place was dirty..fingerprints all over inside the evevator and trash. Hallway rugs had stains. We felt like we had to disinfect our whole body when we returned home.
Business response:
Dear Kenneth, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping and maintenance teams for review and action. Please know this is not usual for us, and we hope you give us another chance on your next vis... read more
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Business response:
Dear Greyshe, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
The lobby was very dirty . Something unusual happened to me the front desk guy took a picture of my Driver License front and back first hotel they do this. This place look like a Shelter . I will never back to this place again.
Business response:
Dear Yakima, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed your concerns while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management
My room was dirty and staff not very friendly
Business response:
Dear Rebecca, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a fla... read more
The shower wasn’t working so we had to use the shower in an another room. Our room smells so bad.
Business response:
Dear Emiliano, We sincerely apologize for the inconvenience caused by the non-functional shower and the unpleasant odor in your room. We have taken note of your experience and assure you that we are taking the necessary measures to address the issue. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We would love for you to return to enjoy our hospitality and a much better stay.Sincerely,Hotel Management
Dirty Place was dirty, rooms smells like food and sheets unsanitary.
Business response:
Dear Garrydson, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Hotel smelled throughout and things were sticky; breakfast is just coffee and muffins/granola bars, and they were out of coffee. Room fridge was very loud, making it difficult to sleep, bathroom faucet dripped all night, people loitering outside at night and in the morning appeared to be on something; pills spilled outside front door on the ground were on the afternoon of check-in were still there the next morning. Bed was comfortable and appeared clean; although room smelled, it appeared clean as well.
Business response:
Dear Lori, Thank you for your candid review. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues as described by you. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.