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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first thing we smelled was pot in the elevator and it was filthy. Then our hallway smelled like pee. When we got into our room it was so nasty. The furniture was old and dilapidated. The refrigerator was all rusty and the counters were falling apart. There were no plugs next to our beds and the only plugs we had were in the kitchen and bathroom. The bathtub was nasty, too. I looked around and saw cockroaches and that did it for me! We ran out of there as fast as we could. I can't sleep where bugs live.
Business response:
Dear Moriah, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Stay away When we arrived at 4:00 pm to check in there was no one at the front desk but we heard them talking in the back room, despite knocking repeatedly on the desk we did not get a response we finally called the hotel in hopes of getting some help this finally got their attention and the gentleman (Max) explained that he had bad hearing and did not hear us. Well we finally got checked in and went to our suite only to find a room in poor condition with a very musty smell and the refrigerator being very dirty or rusty and ... read more
Business response:
Kevin, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Please know our front desk is always available and happy to help make your stay more comfortable. We will share your comments with our management team and take the appropriate steps to prevent these issues from happening again. Thank you again for sharing.Sincerely,Hotel Management
Don’t waste your money. Booked a King size bed, they put us in a queen. Sheets looked as if someone already slept in them, bed was hard as brick. Doesn’t matter if you want a nonsmoking room, the entire hotel smells like smoke. Asked to switch rooms for the king, staff seemed annoyed. Not a good area.
Business response:
Dear Jennifer, please accept our apologies for your disappointing stay with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
Can’t even put into words. Very outdated. Bring it was next to a Marriott I may have had my expectations way to high!
Business response:
Dear Julien, Thank you for selecting our hotel for your visit to our city. We regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Once again, we apologize for the inconvenience you experienced. W... read more
Everything looks pretty old and not precisely clean. The breakfast is not real breakfast
Business response:
Dear Ernesto, thank you for taking the time to review your experience with us. We apologize that we did not meet your expectations. Your comments will be shared with our team, as we continually strive to grow and improve our guest services. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management
No parking place is very old need a full remodel carpet was dirty include the towel bed was okar
Business response:
Dear Wendjino, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Very loud, doors slamming all night. Hallways smelled like weed smoking.
Business response:
Dear Frank, thank you for being our guest and for the valued feedback. We are genuinely sorry for the maintenance issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserv... read more
A true extended stay, you smell people cooking, very dingy entrance, room had mildew smell & feel. Not thoroughly cleaned, remote was nasty. The hotel is kind of a fooler bc of the area its in
Business response:
Dear Brenda, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.