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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disrepair. Disrepair. Dirty. Horrific experience.
Business response:
Dear Todd, Thank you for being our guest. We are sorry for not meeting your expectations and that you felt the need to update our property. Your comments are welcomed and shared with the team for further action plans. Our front desk team is always available to help you while you are our guest. We hope you will return so we can make it up to you. Sincerely,Hotel Management
The hotel is terrible! For $388 a night, it’s a total rip off. The hotel is old and dirty. The room smelled like body odor and was very musty. I didn’t feel comfortable there at all and am actually planning to contact the hotel company.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. Providing clean, comfortable accommodation is our priority, and we will discuss this matter with our housekeeping associates. We do not take these concerns lightly, especially with the cleanliness of our hotel. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Non-smoking room smelled of smoke.
Business response:
Dear Sam, Thank you for staying with us and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Disappointed extremely disappointed.. never again.
Business response:
Dear Roberto, Thank you for your candid review; we apologize if your stay was anything other than perfect. Please feel free to get in touch with our management's office directly to give more information as we continually strive to improve our guest experience. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Worst experience ever It has been the worst experience in our life. We were staying there december 26 until december 30...7 people and my nephew...she is 15 years old. First at all the hotel smelled terrible...the elevator , the lobby and hallway smelled like garbage and marihuana. The carpet in our room was very dirty, had a lot of spots and chewing gum. We also saw coackroaches!!!! It was very traumatizing because you can see people drugged, drunk and passed out on the lobby and the hallway. The last night a couple across ... read more
Business response:
Dear Guillaume, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your case. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.