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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NASTY The only king they had available with my prepaid reservation had been vacated that same day by a tenant that had been in the unit for nearly a year! The hallways and interior carpeting smelled of animal urine. The linens and tub had hairs in them. I ended up purchasing a cheap queen set from Ross to use over the bedding. There was no breakfast available as provided in the amenities description. There was no microwave in the unit and when they firnished one it was molded and appeared to have caught on fire. When asked f... read more
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Didnt care for employee's attitudes, although one younger girl was very sweet. Facility was filthy. Carpets stained & nasty, musty smell, disgusting refrigerator, windows unsecured - unable to secure. Ugh
Business response:
Dear Carla, Thank you for your candid review. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Also, we are very disappointed to hear about the concerns you experienced with the cleanliness issue in your guest suite. Our promise to our guests includes a commitment to providing a clean, fresh environment. Ther... read more
Looking for my refund for itinerary 72755173459218. Hotel was beyond unacceptable upon arrival and they CLAIMED we were to provided full refund and we left. I would not leave a stray dog in those rooms. Dirty floors, walls, broken furniture, plastic sack on broken unlevel mattress, and bugs everwhere including in-between the dirty sheets.
Business response:
Dear Martin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Staff was not available late night key did not work had to sleep in my car until someone finally came and reset my room key
Business response:
Dear Mark, We sincerely apologize for the inconvenience you experienced with your room key and the lack of availability of our staff late at night. Your comfort and safety are of utmost importance to us, and we regret any discomfort caused. We understand the frustration of being unable to access your room and having to wait. Please know that we take your feedback seriously and will review our procedures to ensure timely assistance is available to our guests at all times. We truly value your patronage and hope to have the opp... read more
They stated it was like a homeless shelter
Business response:
Dear Shaun, We are truly sorry to hear that your experience did not meet your expectations. Providing a welcoming and comfortable environment for all our guests is our priority. We understand the importance of feeling safe and secure during your stay. Please know that this is not the standard we aim to maintain, and we will address any concerns to ensure a more enjoyable experience for all our guests. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a bette... read more
Please don't even
Business response:
Dear Jerry, Thank you for choosing us for your stay. We are sincerely sorry to hear about your experience. We aim to provide the best experience and regret not meeting the standards we strive to maintain. Your feedback is important to us, and we would like to learn more about what happened so we can address your concerns promptly. We value your patronage and hope to have the opportunity to make things right. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
Hallways smelled like cigarettes and wet dog. Room wasn't anything like the photos posted. Remote didn't work to the television. I don't recommend this place at all.
Business response:
Dear Maurice, We deeply regret your disappointing experience during your recent stay with us. The odor in the hallways and the discrepancies between the room and the advertised photos are unacceptable, and we sincerely apologize for any inconvenience caused. Our team is working diligently to address your issues regarding cleanliness and room amenities to ensure a more consistent and pleasant experience for all our guests. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We und... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.