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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOTHING EVERYTHING WAS HORRIBLE
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Very dated and not such a clean feel. I was disappointed when my employees told me how dated and old it felt there.
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property which disappointed you and your employees. This will be addressed with the appropriate individuals so we can be sure to meet the high standards you should expect from us. We hope to host you all in the future. Sincerely, Hotel Management
ad customer services hotel scam at extended stay a i was tired went to bed i notices the room was not clean as needed but i was tired got up the next morning and check out did not used anything in the kitchen so had no reason to check. go a bill 200 dollars on credit card for cigarette ashes on the stove call the front desk which talk very rude. i call guest relation told me to talk to general manager. say i was lucky they did not charge me 250.00 i ask for pictures i ask to see the room say it was clean. the word of other t... read more
Business response:
Carrie, thank you for your review. We take these matters very seriously, so we are following up on your feedback with the appropriate individuals. Thank you again and wish you safe travels. Sincerely, Hotel Management
Very dirty. Bad odor in room. Tv service was cutting in and out. The WiFi was the worst. Paid for the high speed it was slower than the free one. Awful stay.
Business response:
Ronald, thank you for sharing your concerns with us. We apologize for the inconvenience you had in your suite. We will discuss your comments with our housekeeping and maintenance teams for their review and action. We are also sorry for the disappointment you had with our wifi service. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
I had a reservation booked through Expedia. Once I arrived, was told they were overbooked. Someone from Expedia called me two hours later. The person at the front desk offered zero assistance except to say they do not like 3rd party agents like Expedia because these things happen.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Business response:
Daniel, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. We hope you will accept our apologies, and we look forward to another opportunity to serve you. Sincerely, Hotel Management
Under achieved cleanliness I’ve stayed at this property several times and this experience was awful. The room was very dirty and I actually had to ask for a towel to clean the bathroom. The light would not shut off and actually had to unplug it. The staff was Friendly, but definitely disappointed in the cleanliness of the room.
Business response:
Thank you for your review. We apologize you were disappointed with the cleanliness of our property. This is not the kind of impression that we want our guests to have, and your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. On a positive note, we are glad you liked our cordial associates. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Seth, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
La habitacion estaba en malas condiciones el hotel en si mismo estaba muy deteriorado. Nl generaba confot. De echo no me quede wn el hotel por el descuido. Y aun no e recivido el reembolso
Business response:
Please accept our sincere apologies for the disappointing visit you had, and we regret our hotel did not meet your expectations. We value your comments as we are always looking for ways to improve. If you have any queries with regard to the charges, please feel free to reach out to our front desk so that we can assist you further. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.