Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Gregg, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management 

Business response:

Lillian, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Brittney, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will consider staying with us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We assure you we are investigating the issues you mentioned and will discuss this with our team o that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We regret knowing you were not able to sleep appropriately due to the noise issue. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. We are sorry our grab-and-go breakfast did not meet your expectations. Your concern about the breakfast specifics will help our Brand Leaders to improve our product offerings. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and reviewing your experience. We apologize for the difficulties and the inconvenience you had due to our other guests. The safety and security of our guests and their property are of utmost importance to us, and we work closely with the local police station to maintain a safe and secure environment in our hotel. We have also shared your concerns regarding the stove with the housekeeping team so that they can take the necessary actions. We hope you will give us another chance as we are confident... read more