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Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
- Hotels
- Orlando, FL
About this business
Location details
1760 Pembrook Dr., Orlando, FL, 32810, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like cigarettes and there were roaches too. Didn't smell clean and the tub was dirty.
Business response:
Miram, thank you for being our guest. We are sorry for the odor and cleanliness issue you faced during your stay. We have shared your feedback with the appropriate team to ensure a better experience going forward. Also, regarding the insects, we have our pest control company scheduled to treat the room and the property soon. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Does what it says on the tin Bedbugs Cockroaches Unpleasant Hotelers Unhelpful Staff (Besides One) Dirty Rooms You’re getting what you pay for!
Business response:
Josh, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We appreciate you bringing this to our attention, and we hope to have an opportunity to make up for this incident. Sincerely, Hotel Management
Well to start off the bed was missing a piece of a leg...so i had to sleep as if i was on a raft going down the river...the kitchen was old and dirty....the sink was dirty and the carpet was disgusting...and one of the receptionist always had and unpleasant look...they never greeted you as if they seemed unhappy
Business response:
Mark, thank you for your review. We are sorry for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We also apologize you did not experience the best from one of our associates. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerel... read more
the bath tub with hair eveywhere the odor was really bad
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you had in your bathroom and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I was looking on Expedia for an hotel in Orlando And Expedia gave me this hotel 16 miles from Orlando And we booked a room with king bed. And they didn’t have. Instead they gave two small bed We are a couple so we expected a king deb on a clean room Very disappointed with Expedia and this hotel. The woman at check in was unfriendly .
Business response:
Please accept our sincere apology that our staff was unable to get you the room of your choice and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We value your feedback and hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
There were roaches in the room, the stove & fridge were dirty. The property is in a good location
Business response:
Thank you for your review. We apologize for the issues you experienced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. Thank you also for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Refrigerator has stains in it, very disgusting. Will never ever come back. Towels also has stains. TV is from the 1980’s... very blurry... static all the time. Over all, terrible Hotel. You get what you paid for.
Business response:
Abs, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr.
How is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. rated?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. has a 3.2 star rating with 2,177 reviews.
When is Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. open?
Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr. is open now. It will close tomorrow at 12:00 a.m.