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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
I didn’t stay at wood springs suites I am very angrily writing today because I had been charged (again) as if I had stayed there. I should not have been charged especially since I chose to pay at property and there were no additional fees or anything that insists that if I do not check in I will not be charged. I’m really upset at this money hungry attempt to invade my wallet. Why am I being charged? If I haven’t checked in and I decided not to stay there and I notified the hotel why has my account been defiled?
Business response:
We are so sorry that you did not enjoy your time with us. We also understand your frustration over the charge and encourage you to discuss it with the property for proper assistance. We are so sorry for any issues that this has presented, and look forward to it being resolved. Thank you for taking the time to review your stay and we wish you all the best in your future travels.
Was very dirty and had roaches
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
there were roached coming out the wall.
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
Business response:
Thank you for your rating, Brian. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
I book for a week 2 days i was out unsafe it was some foo just parked in the parking lot picking i fight with my husband while walking our dog dog poop everywhere the manager Juan didn't want to approve a refund but thank God expedia work extra hard to get our refund back and theres roaches some of the residents their our nice but like i said its a trap house be very careful
Business response:
Thank you for your review. We are so sorry that you were not impressed with your overall stay due to any feelings of uneasiness and issues with overall cleanliness. We work hard to ensure that all our guests leave happy, and we are disappointed to hear that this was not your experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
DO NOT stay at this property. This was the worst experience, first upon check-in there really isn't much of a lobby. We arrived around 11PM there was a window that was closed and we need to call from a phone that was there. The person whom assist our check-in seemed bothered. Gave us our room key and when we got to the room, the beds did not have bed skirts to at least hide that the beds seemed like roll away beds. Then, to finish off the room had roaches in the walls and in the bed. When I went to complain about it, the sam... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk, pest control provider and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deli... read more
No services stink and cockroaches Stinky
Business response:
We sincerely apologize for the offensive odors that were present during your time with us, Alexandre. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
Business response:
Thank you for your rating, Sylvana. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 848 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.