Extended Stay America Select Suites - Orlando - South

Business response:

On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk, pest control provider and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deli... read more

Business response:

We sincerely apologize for the offensive odors that were present during your time with us, Alexandre. We never like to hear such feedback, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels. 

Business response:

Thank you for your rating, Sylvana. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve. 

Business response:

Thank you for your feedback. We are so sorry for the wi-fi troubles during your stay. We know how important these connections are and we apologize for the troubles that you experienced. We are looking into our internet issues and ensuring that we can deliver consistent connections to all our guests. We hope you will give us another chance next time your travels bring you to town. 

Business response:

Thank you for your rating, Erik. We are so sorry that we failed to exceed your expectations. We hope that we have another opportunity to show you a much better experience the next time you are in the area. 

Business response:

Thank you for reviewing our hotel, Le. We are so sorry to hear that you experienced disturbing noise and unpleasant odors during your stay; we apologize for the inconvenience. We will use your feedback to help us improve and we appreciate your feedback. We wish you well in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Walter. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.