Extended Stay America Select Suites - Orlando - South

Business response:

Thank you for your feedback. We are so sorry for the wi-fi troubles during your stay. We know how important these connections are and we apologize for the troubles that you experienced. We are looking into our internet issues and ensuring that we can deliver consistent connections to all our guests. We hope you will give us another chance next time your travels bring you to town. 

Business response:

Thank you for your rating, Erik. We are so sorry that we failed to exceed your expectations. We hope that we have another opportunity to show you a much better experience the next time you are in the area. 

Business response:

Thank you for reviewing our hotel, Le. We are so sorry to hear that you experienced disturbing noise and unpleasant odors during your stay; we apologize for the inconvenience. We will use your feedback to help us improve and we appreciate your feedback. We wish you well in your future travels. 

Business response:

Thank you for taking the time to review your recent stay at our hotel, Walter. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across. 

Business response:

Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area. 

Business response:

Thank you for taking the time to review your stay at our hotel, Edvard. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area. 

Business response:

We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter. Thank you for shining a light on the areas that we can improve upon and look forward to addressing this with the property to ensure that this does not happen to any of our future guests. 

Business response:

Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.