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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
No staff or room service at night and their pillows are terrible
Business response:
I'm so sorry to hear about these inconveniences. I know those add up and can subtract from your overall pleasant stay. Thank you for sharing your feedback so we can continue to improve.
So I normally don’t do reviews but this time I have to do best part of it was all the cockroaches in the room little ones big ones you can name it It was disgusting the room smell like death horrible looked pretty scary I didn’t let my five-year-old be off the bed she was the whole time in the bed because I was so disgusted by the room I really wished I can get my money back for this experience it was a horrible everything else Orlando it’s beautiful the weather was amazing but the hotel experience was the worst thing ever
Business response:
We are extremely disappointed to read that this was your experience with us, Susie. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we take action immediately and take those reports very seriously. We will make sure that we address this problem promptly and do appreciate you for letting us know. I apologize for the inconvenience that this caused during your stay.
Insects, roaches in the room, bed was so uncomfortable and cops all the time because of public disturbance
Business response:
I'm so sorry you did not enjoy the wonderful stay we intended for you, Cristina. We will certainly use your feedback to help us improve and we wish you only the best in your future travels. Thank you for letting us know
Cuando entré a la pagina indicaba que habia gimnasio, secadora, plancha de ropa pero mada de eso, llamaba al front desk y nadie atiende el telefono, no tenia no una telacion donde pedir delivery de comida
Business response:
Thank you for your feedback. You are right that guests can choose which amenities to include and which not to, this does help us keep our rates affordable. I’m glad your overall stay was a pleasant one.
They had Roaches and i will not ever go back because I paid money to sleep with Roaches
Business response:
Thank you for your comments. An unwanted pest is never a pleasant sight and we apologize that you had this experience. We do sanitize rooms after each check-out to ensure bugs are not present. We appreciate your feedback so we can stay on top of this issue.
I liked that it was close to the event I had to attend & that it was cheap.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved. Thank you for your feedback.
Ended up checking out because the room was dirty and had roaches in it. Also lots of screaming down the hall.
Business response:
Oh no! We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Thank you for bringing these issues to our attention.
Muy decepcionada ya q no había nadie en la oficina para hacer el check in era mi primera vez en reservar en este hotel pero nunca mas lo haré muy mala experiencia. No lo recomiendo. Gracias a este incidente tuve q manejar horas Para poder conseguir un hotel y debo mencionar que era ya tarde y todos los hoteles estaban llenos
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you.
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 848 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.