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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to review your stay at our hotel, Edvard. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
They offer overnight check in but do not have a front desk attendant. We were charged for a room we didn’t stay in. Disputing the charge with my bank for refund
Business response:
We sincerely apologize for the customer service that you received as this is not the standard of service that we consider acceptable. This is certainly not the wonderful first impression that we wanted you to experience and can't apologize enough for this encounter. Thank you for shining a light on the areas that we can improve upon and look forward to addressing this with the property to ensure that this does not happen to any of our future guests.
took 1.5 hours to get me checked in. front desk was super rude. manager let me stay as long as i wanted after incident after being told next day. VERY awful experience.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
The furniture of the room is old. The room had only one soap and no shampoo/ conditioner. The elevator needs maintenance. We arrived around 12 and we had to call with a phone that is in the reception area to do the check in.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you were not aware that we make shampoo and conditioner available upon request at the front desk. We also will make sure we notify the maintenance team of the issue with the elevator so that we can quickly address and fix this issue. We apologize that your stay was less than perfect but appreciate you letting us know how we are coming across and the areas that we can improve. We do wish you all the best in your future travels.
Business response:
Thank you for the 4-star rating. We are so glad you were pleased with your stay.
Room for roaches We had roaches in our room and instead of helping we were told there was no Rooms available and was expected to stay.
Business response:
Thank you for your commentsk, Cherhonda. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Infested with roaches. Don’t go there. There’s roaches everywhere. Elevator, the room you stay and the bed you sleep. It is horrible. The staff can’t help you because the whole building is infested with roaches. You go to have fun, but will come out more stressed and disappointed. Horrible
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Awful mattress! The bed is like a roll a way. Awful! Not recommended to stay with a bed which moved kot anchor to the floor!
Business response:
We are disappointed to see that your stay was not the comfortable and pleasant one that we intended for you because of the issues with the bed. We know that a good night’s rest is extremely important during your travels and we are so sorry that we failed to meet your expectations in this area during your visit, David. Let me assure you that we will take your concerns to management as we are constantly looking for ways to improve the overall experience for all our current and future guests. Again, thank you for letting us kno... read more
Save yourself a headache and stay somewhere else. Trouble started at check-in. The front desk charged 50% more than the hotels.com stated price. When we showed the lady checking us in the e-mail with the correct amount she said they were a third party site and she couldn’t change the price. She also said I would have to contact hotels.com to get it corrected. I contacted hotels.com who advised me several hours later that they could not get in touch with anyone at the hotel. It took a call to the hotels chain’s customer servi... read more
Business response:
On behalf of our entire staff, we apologize that you experienced issues with checking in, the amenities, and pest sightings. Our staff works hard to make sure that they address any issues as soon as they are made aware and we are saddened to see that this did not happen for you, William. We also know how great the inconvenience is when your stay is disrupted by so many bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologi... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 888 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.