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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The furniture of the room is old. The room had only one soap and no shampoo/ conditioner. The elevator needs maintenance. We arrived around 12 and we had to call with a phone that is in the reception area to do the check in.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you were not aware that we make shampoo and conditioner available upon request at the front desk. We also will make sure we notify the maintenance team of the issue with the elevator so that we can quickly address and fix this issue. We apologize that your stay was less than perfect but appreciate you letting us know how we are coming across and the areas that we can improve. We do wish you all the best in your future travels.
Business response:
Thank you for the 4-star rating. We are so glad you were pleased with your stay.
Room for roaches We had roaches in our room and instead of helping we were told there was no Rooms available and was expected to stay.
Business response:
Thank you for your commentsk, Cherhonda. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Infested with roaches. Don’t go there. There’s roaches everywhere. Elevator, the room you stay and the bed you sleep. It is horrible. The staff can’t help you because the whole building is infested with roaches. You go to have fun, but will come out more stressed and disappointed. Horrible
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Awful mattress! The bed is like a roll a way. Awful! Not recommended to stay with a bed which moved kot anchor to the floor!
Business response:
We are disappointed to see that your stay was not the comfortable and pleasant one that we intended for you because of the issues with the bed. We know that a good night’s rest is extremely important during your travels and we are so sorry that we failed to meet your expectations in this area during your visit, David. Let me assure you that we will take your concerns to management as we are constantly looking for ways to improve the overall experience for all our current and future guests. Again, thank you for letting us kno... read more
Save yourself a headache and stay somewhere else. Trouble started at check-in. The front desk charged 50% more than the hotels.com stated price. When we showed the lady checking us in the e-mail with the correct amount she said they were a third party site and she couldn’t change the price. She also said I would have to contact hotels.com to get it corrected. I contacted hotels.com who advised me several hours later that they could not get in touch with anyone at the hotel. It took a call to the hotels chain’s customer servi... read more
Business response:
On behalf of our entire staff, we apologize that you experienced issues with checking in, the amenities, and pest sightings. Our staff works hard to make sure that they address any issues as soon as they are made aware and we are saddened to see that this did not happen for you, William. We also know how great the inconvenience is when your stay is disrupted by so many bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologi... read more
Terrible Roaches everywhere. Scary, do not recommend.
Business response:
Thank you for this valuable feedback regarding your stay with us. We know how great the inconvenience is when your stay is disrupted by so many bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you are experiencing and assure you that we will make sure that we improve in this area to create the exceptional experience that all of our current and future guests deserve. Thank you... read more
WILL NOT VISIT AGAIN It was a horrible hotel. Service was unprofessional. Rooms had roaches & when ask to refund or move rooms front desk adviced roaches were out because it was cold. Horrible experiece.
Business response:
Hello Juan. We deeply apologize for the issues that you experienced associated with the pest sightings. We are currently working extremely hard at that location to address and fix the problem. We are sorry for any inconvenience that this caused but appreciate you taking the time to provide us with this feedback.
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 848 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.