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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was horrible. Bed bugs and roaches. I had to take my luggage to the car. I couldn’t leave my things in the room. Room was cover in pet hair. I couldn’t walk around in socks. My socks was covered in pet hair. I couldn’t even eat a meal in the room. Room was cold couldn’t access the heat available. No het was available. On the last night notice bed bugs. No management was available to address the issues.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Precious. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Hotel review Staff unhelpful indifferent, and rude. Sink plugged, black hair & dirt on bedspread, pillows uncomfortable. Staff refused to provide additional pillows. Medical condition requires proper neck support, so I suffered the next 2 days. During check in (which had to be called on lobby phone before they came & opened the office) my wife needed to use the restroom, but staff refused to open lobby restroom saying it wasn’t a public restroom, and we’d have to use our 3rd floor room. Both of us had to use the parking lot ... read more
Business response:
Hello Mike. We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
There are so many cockroaches in the room.
Business response:
Thank you for allowing us to host you. We are so terribly sorry to hear that this was your experience with us. We can assure you that we will address this promptly with our team for immediate action and resolve.
Nasty place Time I walk into the room I found 3 roaches crawling everywhere.
Business response:
Thank you for your review. We can certainly understand your frustration regarding the issue you experienced with pest sightings. We work hard to rid all our properties of pests and can't tell you how disappointed we are to see that this was your encounter. Let me assure you that we will notify our pest control provider of your finding so that we can address it immediately. We apologize for any inconvenience that this caused and hope that your future travels are wonderful ones.
Bad service. Not clean at all.
Business response:
Thank you for reviewing your stay, Jaylynn . We are happy that you enjoyed your overall time with us, but sincerely apologize that we may have fallen short in delivering a super clean and fresh stay. We will address this with our housekeeping team to improve in this area for all our future guests.
No usen este hotel, están infestados de cucarachas pequeñas, a todas horas las ves caminando, no estoy exagerando hay demasiadas en todos lados, incluso en la cama nos tocó pararnos por sentir que estaba alguna entre las sábanas y es muy desagradable. Puntos a tomar en cuenta: Entregan el piso de la habitación pegajoso de sucio. Limpian cada dos semanas, por lo tanto no hay toallas limpias si tú estancia es menor a los 15 días. Wiffi incluido únicamente para dos dispositivos. Si piensas salir todo el día, es muy difícil ver ... read more
Business response:
Thank you for candid and detailed feedback, Jazmin. We are so disheartened to see that you experienced issues with cleanliness during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
There was a lot of roaches everywhere in the room. The bathroom and the toilet were very dirty.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Location
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Judith. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Outside of the hotel were people doing drugs and sitting around,the front desk gate was closed,had to call the hotel,front desk clerk very rude,only because of airline cancellation and it was the only hotel left did I stay there!
Business response:
Thank you for your detailed review of your stay, Colleen. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 888 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.