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Extended Stay America Select Suites - Orlando - South
- Hotels
- Orlando, FL
About this business
Location details
10401 S John Young Pkwy, Orlando, FL, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that you did not have housekeeping entering your room each day, and the rooms were quiet and adequate. Be prepared to bring your own hairdryer, towels, soaps, kitchen items, towels, bath tissue, kleenex, iron, bar soap, and some bug spray. (yes, there were a few roaches) The staff were just not there. I called the phone number and waited, and waited, and waited, and then left. You need to bring your two towels per room to the front desk to exchange for clean towels each day, and wait, and wait, and wait. You are only... read more
Business response:
I'm so sorry to hear about these frustrations and apologize for the inconveniences you experienced. I appreciate your thoughtful and constructive review so we can always be improving. Thank you.
Refund The stay was ok but right now it has been over two weeks I'm waiting on a refund on my service dog which they was not supposed to charge me but they did anyways. Now they said they will refund me and I still have not got a refund. I call twice about this matter now just getting a runaround that's why service is bad review.
Business response:
I'm so sorry to see this feedback and hope your situation is resolved. (I can't expedite with an anonymous review.)
they never had my room, tehy give to me a single room iktead a double room and they dont have aother room for me leave me without hotel in the city
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience of not receiving your preferred room type. That is certainly not the first impression we were aiming for and we are so sorry for this disappointing experience. We wish you well in all your future travels.
Check in was awful, not because of the hotel but because of Travelocity messing up and having to relocate me and my family at 10pm. The front desk clerk was very nice although she was in a tough spot but overall (even though we didn’t actually get to stay there) it appeared to be a nice place.
Business response:
Thank you for the great feedback about our wonderful staff. I'm so sorry to hear about some reservation confusion and relocation and hope we will be able to welcome you here someday soon!
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Reserved this hotel for the weekend only to get there and be told my reservation had been canceled and there was nothing they could do for me. I was literally left stranded in a town I'm unfamiliar with, with no other hotels having any availability. Very disappointed with the experience.
Business response:
Disappointing indeed. I'm so very sorry that we did not have a room available for you.
Everything about my night there was horrrible. When I walked in at almost 11pm, the front desk attendant told me the only room Expedia had booked for me was flooded. Then, she went to *check* and said it was fine. The room smell like flooded, it didn’t look ready for a guest. The bathroom didn’t have a shower curtain, so she gave me one expecting me to put it on myself (???). Whoever was upstairs made noise ALL through the night; I could barely get any sleep. I almost tried calling for late check out but the nasty stomping n... read more
Business response:
Oh no! I'm so terribly sorry to hear about this major frustration and unpleasant experience. This is not at all what we intended for you stay and hope you have only wonderful travel experiences ahead.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
The facility is currently being renovated. The prices were very high for this weekend because of demand, so You would think that they would take that into account for their price. I arrived around 3pm to check in and was told after waiting about ten minutes while the Clerk went back and fourth with another Guest about price that the room wasn't available and that I needed to come back in about an hour. I said are You going to knock something off the price. She said No, You will have to take that up with the Manager on Monday... read more
Business response:
Thank you for your comments. You are right that we welcome extended stay as well as nightly guests. We are so sorry our accommodations did not meet your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Orlando - South
How is Extended Stay America Select Suites - Orlando - South rated?
Extended Stay America Select Suites - Orlando - South has a 2.8 star rating with 848 reviews.
When is Extended Stay America Select Suites - Orlando - South open?
Extended Stay America Select Suites - Orlando - South is open now. It will close tomorrow at 12:00 a.m.