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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location. Looks good in the outside. Inside is old and dirty, especially the carpets.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
The hallway had smoke cigarettes when the rooms are non smoking. The bed very hard for sleep. I have a back pain and neck muscles spasms due this.
Business response:
We apologize for the smoke smell you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused... read more
Breakfast is a joke. We stayed two nights. No breakfast was available the morning of Saturady October 12th at 6:45am. On Sunday it was and consisted of coffee, breakfast bars and muffins. One of the reasons we picked this hotel was for the breakfast. I feel ripped off and had to then buy breakfast for 5 people for 2 days. We were given two rooms on the first floor. All we heard were doors slamming, people talking, dogs barking, babies crying and people yelling at other to shut up until about midnight. Hotel is outdated, smel... read more
Business response:
Thank you for reviewing your stay. We are sorry your visit was not a pleasant one and regret the disappointment you had with our breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. We are also sorry for the noise issue you encountered due to the other guests on the property. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please give us another chance to provide yo... read more
Worst stay ever This property should have been a motel 6. The smell on the 1st floor hall way was like old wet socks. The amenities were sub-standard. The refrigerator smelled like spoiled food, the pull out sofa looked like something from the late 60s with only poor fitted and top sheet. Bathroom is poorly patched up buy not so handy carpenter. Will never be fooled again by this place. And don't waste tour time on breakfast. Expired muffin weak coffee and single granola bars located in the hall, wish I had taken pictures. A... read more
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
When we got to the room to check in, they had given our room to someone else and had no more.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Once we got to the 3rd Floor to our room. I’m afraid My family and I got contact high from all the weed Smoke. Is what it is.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.