Extended Stay America Select Suites - Orlando - Southpark - Equity Row

Business response:

Omar, thank you for reviewing our hotel. We apologize for the cleanliness issue you encountered and regret your visit was not a pleasant one. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very... read more

Business response:

Murali, thank you for being loyal to our brand. We are sorry for the disappointing stay you had this time and regret your non-smoking room had a smoke odor. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. Also, your feedback about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Managemen... read more

Business response:

We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. Also, we regret the inconvenience you had due to the noise of the door. We wish we had the opportun... read more

Business response:

Jared, thank you very much for your feedback for your continued patronage. We apologize for not living up to our commitment to clean accommodations and friendly service this time. We are working with our appropriate members of our staff to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention and want to let you know we are already working with our housekeeping team to address the problems you mentioned. We hope you will consider giving us another chance to make a much better impression. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay. We are truly sorry that the cleanliness of our hotel was not satisfactory during your stay. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts. We hope you will consider giving our hotel another chance to make a much better impression. Sincerely, Hotel Management 

Business response:

Thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues you faced in your initial room and the odor you encountered in your second room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Thank you once again, and we hope you will consider giving us a second chance the next time you ... read more