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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting dirty rooms staff was rude roaches everywhere
Business response:
Lillian, thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Our pest control provider has serviced the hotel so as we can prevent such issues in the future. We regret a... read more
Check in. Went in the room and the bed was not make up. Ac unit cover was off. Not again. I need a refund
Business response:
Please accept our sincere apologies for the issues you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
hallways was smelley and the towels was cheap, bathroom, need replaced
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not happy I’ve stayed here twice before for overnight stays and had no complaints. This time was different I paid for a 2 bedroom room and when I got there they only had 1 beds available. The clerk got me a king size but that wasn’t what I paid for. He did his job but didn’t seem to into it and was very laid back and non responsive. The room smelt pretty musty and couldn’t use the tub cuz the bottom of it was all chipped and piece of paint were peeling off. Room 151 if you need to know. WiFi was not reliable at all , A/c was... read more
Business response:
Mitchell, thank you for being our guest. We apologize for not being able to provide you with a stellar stay this time. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate action to prevent such incidents from occurring again. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, Hotel Management
Terrible & cheap room, but nice employees The folks that work for the hotel were kind and nice. However, management seems to be cutting corners on guest comfort to save money. For example: dirty floor, cheap scratchy sheets, cheap toilet paper, weird smell, two pillows (how cheap does a management need to be to only have two pillows?), no in room coffee (how cheap does management have to be to not have an in room coffee maker?), cheap “breakfast”, scratchy cheap towels, no carpeting only cheap linoleum. I hope that the Exten... read more
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We do hope you will give us another c... read more
I will never ever return to this location. It was a really bad experience, first the Air condition do not cool at all, I put in 60 degree and the most can refresh the air was to keep the room at 74 degree. I spoke with the front desk (they supposed send their tech to fixed) the next night was a nightmare.
Business response:
Jesus, thank you for evaluating your stay with us. We would like to apologize for the issue you encountered with the air conditioning unit. We have already alerted our engineering staff to look into the unit of the room you occupied so the issue can be resolved. We hope this did not inconvenience you too much. We would like to have you as our guest again when your travels bring you to this area. Sincerely, Hotel Management
Very overall disatified unfriendly staff property. Needs more attentio
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.