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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked through Hotels.com and extended stay said they do not have room for the booking even though they can see my reservation. Horrible experience
Business response:
Rajesh, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Do not go to this place! The front desk attendant had no idea what he was doing. He put me in a room that was already occupied. If i wasn't so tired, i would have left.
Business response:
Eric, thank you for being a guest at our hotel. We apologize for the mistake made by one of our front office associates that impacted your experience. We will utilize your comments to enhance our service levels. We hope you will allow us to regain your trust. Sincerely, Hotel Management
No condiments
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst experience ever!! We are coming from Tampa and we want to check in at 3 AM, And we had to wait 25 minutes for them to check us in because the system was resetting, My husband and I were really tired we have been driving for hours! We thought it was going to be a great recommendation but I guess not!! Worst place to stay, no good costumer service!
Business response:
Thank you for taking the time to review your stay. We apologize for the frustrating encounter at check-in and regret the inconvenience caused. You deserved better from us, and your feedback will be shared with our team to ensure we are consistent with our service delivery. We hope you will consider this as an isolated incident and will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.