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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Aggravated about whole experience had to run around town because wrong address was given and then when got to right hotel room was not cleaned
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had while reaching our hotel and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
First and last time we’ll stay at this hotel. Hotel Overbooked my room and transferred me to a different location. Place was dirty and service wasn’t great.
Business response:
Andres, thank you for taking the time to review your stay with us. We are so sorry for not being able to accommodate you this time and for the issues you encountered while you were here. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I arrived after check in time and had to call, but receptionist was very pleasant when she arrived. Room looked clean, but then I saw a cockroach and another bug on the counter. I was so exhausted I didn’t want to deal with changing rooms, I slept on top of the covers. No hair dryer in room. Description said breakfast included, but I was told then only had a coffeee bar. Thank goodness I only needed a room for literally 8 hours, Would never stay here again.
Business response:
Thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
Barking dogs on the property. A used toilet paper roll when I first arrived and a beeping alarm clock in an unoccupied adjacent room during late hours of the evening and not addressed by the staff.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with the appropriate team. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Poor Customer Care There was a woman who worked the desk that was unnecessarily rude. I believe she was the manager. The customer service was well below standard. I was charged fees without being given information about them and disregarded as a client. I’m so glad I only booked two nights and can enjoy my stay elsewhere. I hope extended stay retrains staff and reinforces customer appreciation.
Business response:
Thank you for your feedback and for being our guest. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future. Sin... read more
WEBSITE STATED AIRPORT SHUTTLE, WAS NOT AVAILABLE!!!!!!!!!
Business response:
Wendy, thank you for reviewing our hotel. Please accept our apologies if our website contained inaccurate information and caused any confusion and inconvenience. We appreciate you for bringing the situation to our attention. We are researching the discrepancy on the website and will make the necessary changes if there is any wrong data about our hotel. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Very abused place and extremely dirty. No amenities no hairdryer. In need of major repairs!!!
Business response:
Please accept our sincerest apologies for the issues you encountered and regret you were unaware of our hotel policy. We would like to inform you that our in-room amenities are kept at the front desk and are complimentary. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Roaches. Dirty Bath. Sticky Carpet. Eh staff. Called Main number & was told I would get a call back but never did.
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.