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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m pretty sure the bed had throw up on it
Business response:
Spencer, we sincerely apologize for the inconvenience you encountered in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Never again Daytona 500 allows all hotels to hike the price. No breakfast No towel\bed sericve. $125:00 per night! Never again
Business response:
Steve, thank you for your review. We’re sorry for the inconvenience you had due to our cleanliness policy. Since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We apologize our hotel policy was not communicated to you during the time of check-in. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We h... read more
The was clean but smelled with cats and it was impossible to get rid of the smell, the ac did not help much. The facility itself was very old and not clean enough.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We have discussed your feedback with our housekeeping team, and we're taking immediate actions to make sure future guests do not encounter the same problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
It felt old and was dirty. The shower looked like a 5 year old calked it, and the shower head was separating from the cable. The light switches were dirty (you could see and feel the dirt), dark brown drip marks on one section of the wall in my room, the cabinets were sticky/dirty, both the laminate wood floors and carpet were sticky to the point that I would not take off my shoes, and the curtain that covers the closet opening had a tissue stuck in it. Oh, and don't forget the strong smell of dog and cigarettes. Yes, I know... read more
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
This property is dingy old and dirty , there are roaches and mold everywhere you look. This is more of a cheap motel than a hotel, stay away!
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and for the unpleasant stay you had with us. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The manager was great. The rest of the staff was not. The room was dirty and had toe nails on floor.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel Sincerely, Hotel Management
Business response:
Jubaid, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Don’t recommend Room smelt. Shower and windows were dirty. Very outdated. After a can of air wick it smelt okay.
Business response:
Rachael, thank you for letting us know about your stay and the issues you experienced with your room. We only wish we could have addressed these issues while you were here so you didn't leave the hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will consider staying with us again. Since... read more
The free breakfast was disappointing to say the least. I was expecting more for the price per night. The service was OK, nothing too exiting or memorable. The area surrounding the hotel is hotel is under construction, this made it hard to move around. The location is not as close to Disney as the Add mentions.
Business response:
Thank you for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.