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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing, no TV, no internet, no refund... .....,..........
Business response:
Antonio, thank you for reviewing your stay. We are sorry for the disappointment you had with the internet connectivity and television during your stay. We understand your frustrations and regret the inconvenience caused. We will share your concerns with the appropriate team to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The property was fine. I booked and paid for a room with a King Bed. When I arrived there were no King beds available and the front desk said that Expedia had bad inventory data. Paid for a King bed but was given a smaller queen bed.
Business response:
Thank you for your review. We regret the inconvenience you experienced due to the third party website. We hope the rest of your stay was a pleasant one and that you will revisit us so that we can provide you with a much better stay. Sincerely, Hotel Management
Bugs in the room, the room smelled, and the hotel did also.
Business response:
Mark, thank you for being our guest. We are sorry for the odor and insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
This hotels actually stinks as soon as you walk in. The link to the front desk was extremely long. I finally got to my room and with every light i turned on roaches came out. I was so disgusted i left and never came back within 5 minutes. Terrible experience and waste of money.
Business response:
Thank you for being our guest. We are sorry for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We also apologize for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We understand the frustration and sincerely hope you will ... read more
They did not have a room for me when I arrived.
Business response:
David, thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
n be back Unmanned front desk at night, dirty floors, no hot water, cockroach morning greeting, and a breakfast not worth mentioning says it all.
Business response:
Shay, thank you for your review. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The front desk clerk was rude and indifferent. The first room she gave me had a bed that was not made a, lights were on. Went back to front desk, clerk replied, “ Oh, I guess housekeeping forgot to clean the room”. She said nothing else. Went to another room, floors were sticky. Front desk called the room. Asked, “ is everything ok in the room.” I said floors were sticky, and I am so upset, I could leave.” The reply: You can do that then.” I left the hotel and received a credit on my credit card. I will never stay there.
Business response:
Thank you for choosing us. We are sorry for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. We also apologize for the cleanliness issues you faced while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary actions. We regret this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,491 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.