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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blanket smelled like Urine. Air conditioner was not cool. Was not offered new towels. TV channels went out.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Without housekeeping That hotel doesn't have housekeeping service when you have a reservation less 8 days. Terrible! And I didnt know that.
Business response:
RAPHAEL, thank you for staying with us and sharing your review. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope you consider staying with us again soon! Sincerely, Gener... read more
Roach, roach & then some! This place is roach infested.. Whether the were on or off the critters were on stove top + counters of kitchenette as well as in the bathroom. If we didn't check in late evening/nighttime, we certainly wouldn't have stayed there. I'm sure they knew about it too because there were too many roaches to be missed by the cleaners or maintenance.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We truly regret the inconvenience this caused and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
The hotel had baby roaches and the rooms had a bad smell.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to my attention. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
Rm smells - broken car glass theft in hotels lot Not recommended, room smells - staff says if any problem in room sir you can go to another hotel no problem - r u kidding me PLS AVOID at any cost, cherry on top after I checked out I found out my car and other 13 cars parked in my lane were all broken into. I wouldn't even go to this hotel for free!
Business response:
It is unfortunate your first impression of our hotel was not a positive one. We work hard to provide our guests with friendly service, clean and well maintained suites so our guests have a pleasant stay. We apologize for the lack of hospitable service you received from one of our staff members. This is not the type of service we are known for. We will follow up with all of our staff to ensure they are delivering upon our goals. We are sorry about the situation you describe about your car being broken into. This is not a norm... read more
I was told I could check in at 3 but the room wasn't ready until 4. The continental breakfast was very unsatisfactory.
Business response:
David, thank you for taking the time to review our hotel. We are sorry to read about the wait time issues you experienced while checking in and hope you will accept our sincere apology. Please know we have alerted our Front Desk Manager and are taking every possible measure to make sure this does not happen again. We hope you will give us another chance to make your next stay perfect. Sincerely, General Manager
Dåligt då rummet inte städades. Fick till svar att bodde man flera nätter städade de var fjärde dag. Frukosten var kaffe o en choklad muffins. Urdåligt när det ståt kontinental frukost
Business response:
Lena, Thanks for your feedback. We are sorry you were not impressed in several areas which had an impact to your overall stay. We will inform our brand leaders of your dislike for our complimentary grab and go breakfast offerings as they determine new items to implement. We will be happy to welcome you back when your travels bring you to our area. Thank you, General Manager
Worst Hotel The worst hotel ever. Customer Service horrible. Air conditioner did not work. Charge extra to have them do the beds in the morning. Guests must bring dirty towels to front desk in the morning to have clean ones they will not change them.
Business response:
Maria, Thank you for your feedback. We certainly do apologize for the challenging stay that you have described. Our guests comfort is our number one priority and it seems we missed a chance to ensure your stay was exceptional. Please stay with us again so we can show you we care and want our guests to enjoy their stay. General Manager
I stayed for six nights and the first night the noise was too loud on the first floor in front of the lobby and there were a ton of ants coming out of the sinks in the room. The second room I was offered had a horrible smell that would not go away it and there were a roach inside of the bathtub. The keys deactivate easily and there is no available staff after a certain time so you have to call someone for assistance. My room was not cleaned once in the 6 days I was there even though I requested for cleaning service twice dur... read more
Business response:
Di, Thank you so much for your feedback. We apologize for your disappointing stay. I am working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect throughout their stay. Our housekeeping team is stepping up their game to ensure all rooms and suites are properly serviced and inspected so our guests can enjoy their stay. We hope you will give us another chance to provide the excellent hospitality and service you should have had this time. Sincerely, General Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.