This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location but not good staff. I reserved a suite and I didn't the staff. I needed blankets and I had to wait for 1 1/2 hr to get them . I asked for utensils and I was told by one staff that they didn't have any. Yet I asked someone else and I was told that they do have. I just had to request it. Also, the A/C wasn't working good. I couldn't sleep that night because the people next door where making a lot of noise. The office staff had an attitude and not helpful.
Business response:
Thank you for choosing our hotel for your recent accommodations.We aresorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, sowe apologize this was not your experience. Your feedback is important to us, andwe hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely, Gen... read more
non sufficiente wi-fi sempre staccato. stanza odorava di fumo di sigarette. colazione ridicola in piedi in un corridoio con solo brioche confezionate. il top non hanno rifatto la Camera dicendo che era un servizio extra che però non era richiesto quando ho prenotato su Esperia. Non ci tornerò mai più
Business response:
Thank you for your candid comments. We always use guest responses to help improve our customer service and overall experience for our guests. I do apologize for the inconveniences you encountered and we do hope that you will come see us again. General Manager
Never again Housekeeping would knock on everyone's doors starting at 7:30 am. Between people coming in late, barking dogs, uncomfortable beds, and noisy appliances going on and off I barely slept at all. I'm exhausted.
Business response:
Thank you for providing your feedback in this forum. We are sorry for all the disruptions you described, and that you did not get a good nights sleep. We apologize for the housekeeping team and will reiterate our quite times to be sure our guests are not interrupted in early morning hours. We do hope to have you back as our guest again soon. General Manager
Bad service I will never stay there again
Business response:
Thank you for staying with us and for the feedback. We are so sorry to hear you stay was so disappointing and that our services did not meet your expectations. We appreciate your comments as they help us pinpoint areas that need improvements. While you stated you would never return we hope you will reconsider. We would love a chance to show you the stay and hospitality you deserved. Thanks again for being our guest and safe travels. General Manager
OVER CHARGE MY BANK ACCOUNT This hotel charged my bank account 3 times for one night stay, leaving my bank account without money, my husband cut his finger with the door of the hotel entrance that was missing part of the handle in both doors. I also made a reservation for my cousin for a free smoking room, and they gave him a room with cigarette smell. I will ever stay at this hotel again.
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation prior to your departure. We take your comments seriously, and our training will be revisited to ensure this does not happen again. We will follow up to be sure there is a quick resolve. We have already alerted our Maintenance staff to make any necessary repairs needed. We hope you will give us another chance to show you the ho... read more
Hotel under renovation Renovation noises and some small debris on hallway floor -interuption of services - no workstation in room - cooking and eating equipment not in room has to be requested
Business response:
Thanks so much for your feedback. We apologize for the disruption to your overall stay due to our updates. We hope you will stay with us again so you can see our improvements and enjoy your visit. We appreciate you as our guest. Sincerely, General Manager
Hotel doesn't enforce the rules They have a sign in the lobby that this is a no smoking facility. Guest on both sides of me were smoking. This made it unbearable to stay. I checked out and the hotel said they couldn't cancel my reservations that i had to get with Expedia since it was booked through a third party. Expedia got me a refund for only one of the days instead of a full refund. Not very happy with the hotel or the clout that Expedia has when you are unhappy with your booking.
Business response:
Carl, We apologize for the less than satisfactory stay you experienced. When we are aware of any guest smoking in a non smoking area we make every attempt to enforce our no smoking policy. We apologize for the issues you experienced due to other guests disregard. We do hope you will give us another opportunity to have a positive experience as our guest. Thank you, General Manager
BAD BUSINESS A/C didn't work and they brought us a fan in saying hotel was full and couldn't move...we left hotel early around 5am and call back to speak to manager name Wolf and both properties kept giving me the run around...the staff that brought us the fan Maria told us she would leave them a note that our air wasn't working and said they need to credit you guys for this...but guess note never got left...cause no one has contact is yet....BAD BUSINESS
Business response:
We apologize for the communication errors and the lack of response from our staff. We are sorry for the maintenance issues in your suite and any inconvenience this may have caused. We make every effort to create a clean, fresh and well maintained suite for our guests to enjoy. We hope to have you back so we can show you we follow up on our guests feedback, and so that you can have a better experience. Thank you, General Manager
Hurricane Matthew Disaster We got to the hotel during Hurricane Master and was immediately met by a full hotel. Customers with wet animals and smoking directly outside of the door, smoking in their rooms, so smoke was coming through the vents. The bed was crumbled and made you feel uncomfortable about the linen. We will not pick this hotel, again, glad to be back home.
Business response:
Thank you for sharing your feedback. We apologize for your disappointment with our hotel during this very trying and stressful time for our guests and employees. We hope you will reconsider staying with us again so we can show you a pleasant experience under normal circumstances. Thank you. General Manager
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.