Extended Stay America Select Suites - Orlando - Southpark - Equity Row

Business response:

Thank you for your recent review of your stay. I am sorry to hear that we failed to meet your expectations. To make sure this doesn't happen again, I am reviewing your comments with our housekeepers to ensure they are fully stocking our rooms with the required amenities. Hair dryers, as well as additional toiletries, are available at the front desk upon request. I will work with our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our att... read more

Business response:

Thank you for your recent review of your stay. Please accept our apologies that your experience was not to our company’s high standards. In response to your feedback, I am glad to announce we will begin renovations in July. Additionally, I will work with our staff to make sure we are reviewing our preventative maintenance procedures. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. 

Business response:

Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff and spacious rooms; however, I’m sorry to hear that we were unable to exceed your expectations. In response to your feedback, I’m pleased to let you know that our hotel will be undergoing a renovation later this summer. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future. 

Business response:

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you'r... read more

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town... read more