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Extended Stay America Select Suites - Orlando - Southpark - Equity Row
- Hotels
- Orlando, FL
About this business
Location details
4101 Equity Row, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty hotel The experince was really bad. Mattresses were replaced while we were those 2 night. What a nightmare! Room was not ready at checkin time(7pm!) Front desk was not friendly at all. In the future, i will choose a different hotel!!!!
Business response:
Thank you for taking the time to share your comments with us. I am very sorry to hear your experience with us was not a pleasant one. We strive to provide our guests with clean comfortable accommodations and exceptional service and it appears that we fell short during your visit. Please know that I have shared your feedback with our entire management staff to make sure that we don't make the same mistakes again. We invite you to visit us again and allow us to show you the hospitality, service and accommodations you deserve. ... read more
Hotel sujo Hotel muito sujo,equipe péssima,falta de profissionais qualificados.
Never again It smelled bad as soon as you walked into the hallway. My ac made a terrible noise. I waisted my money. I didn't sleep there the nights I was suppose to.
I personally wouldn't recommend this hotel. The hotel was below mediocre. Staff was not accommodating at all. We asked for towels and it took them over 2 hours to get it to the room and even then they didn't give us the towels we asked for. Then we called again for the towels and they told us we had to go to the front desk to get them and when we got to the front desk no one was there. I vacation a lot and this is by far the worst hotel stay I've had.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff to ensure that we are providing each guest with professional and prompt customer service. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Their service was horrible. Nobody was available when needed. They didn't have much of a breakfast. My room had ants in the bathroom area. The room als smelled funny. It took forever to get into our room b/c the door was messed up.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The service and room conditions you described are unacceptable. Please accept my apology. To prevent this from happening again, we are going to review our preventative maintenance and housekeeping procedures to ensure that each guest has a comfortable stay. Additionally, I will work with our staff to make sure we are providing each guest with prompt and professional customer service. I am grateful for the feedback you provided so we are able... read more
Needs attention! first room was TERRIBLE with smoke smell second room smelled better, but window glass was cracked and didn't open/close very well at all. had to ask for cooking "stuff" and dishes, not automatically in the room key didn't work on day two, had it reset several times and still never worked, had to have staff let us in too many demands on staff with only one person at the desk doing everything, including laundry, delivering dishes to guests, letting people in when their key didn't work Will not stay there again
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I will also work with our staff to make sure we are implementing preventative maintenance p... read more
There are a lot of areas to improve at this hotel!
Business response:
Thank you for your recent review of your stay. I am so disappointed to read that your stay did not meet our company’s high standards. Please accept my apology. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and professional customer service. Thank you again for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Good location Room was dirty and old. Dont let the outside fool you. Kitchen was old and dirty. Hallways look like they werent vacuumed in a month. Dont recommend.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Orlando - Southpark - Equity Row
How is Extended Stay America Select Suites - Orlando - Southpark - Equity Row rated?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row has a 3.2 star rating with 2,492 reviews.
When is Extended Stay America Select Suites - Orlando - Southpark - Equity Row open?
Extended Stay America Select Suites - Orlando - Southpark - Equity Row is open now. It will close tomorrow at 12:00 a.m.